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Business Profile

Mortgage Broker

Lending Force
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 23 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Lending Force has been calling me all week and refuses to stop after being asked several times to remove me from their calling lists.

    Business Response

    Date: 01/09/2025

    Dear Mr. ****************** you for bringing this matter to our attention. We will make sure you are placed on a Do Not Call list. We apologize for any inconvenience this has caused.

    Thank you,

    Lending Force

  • Initial Complaint

    Date:12/04/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Predatory and Harassing Practices:I am filing this complaint against Lending Force due to their predatory and harassing practices. This company has repeatedly engaged in unsolicited contact, bombarding me with unwanted phone calls despite my explicit requests to stop!Unsolicited Calls: Lending Force has called me multiple times a day, often from different numbers, in an attempt to circumvent blocking. These calls are aggressive and clearly violate consumer privacy standards.Predatory Behavior: The representatives use high-pressure tactics to push financial services, which feels coercive and unethical. This is particularly concerning given their claims of offering "help" to consumers while clearly prioritizing their profits.Lack of Accountability: Attempts to speak with a supervisor or remove my number from their system have been ignored. The calls continue without any regard for consumer requests or boundaries.Desired Resolution:I request a full investigation into Lending Force's business practices, particularly their adherence to laws regarding telemarketing and consumer protection.I demand that they cease all communication with me immediately and implement proper compliance measures to prevent this behavior from happening to others.Their harassment is not only unprofessional but also illegal under telemarketing regulations. I urge the BBB to take swift and decisive action to hold Lending Force accountable for their behavior.

    Business Response

    Date: 12/05/2024

    Dear Mr. **************** apologize for the inconvenience caused by our calls. We take your concerns seriously and are committed to resolving this matter. Your request to stop communications will be prioritized, and we are placing you on our Do Not Call list immediately.

    Thank you for bringing this to our attention. If you have further questions, please feel free to contact us directly.

    Sincerely,
    Lending Force Team

  • Initial Complaint

    Date:11/20/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Lending Force calls me a minimum of three times a day from different numbers each time that are designed to look like local numbers to my state, not Michigan phone numbers. I've never expressed interest in a home loan within the last 2 years and have never once initiated contact with Lending Force. Yet they keep calling me saying i recently expressed interest in a home loan. I've asked to be unsubscribed. I've tried being nice on calls, I've been blunt, rude, angry - nothing gets these people to stop harassing me. This is an act of desperation as this has been going on for well over a week.

    Business Response

    Date: 11/20/2024

    Dear *****,

    Thank you for reaching out and sharing your concerns. We sincerely apologize for the repeated calls you've been receiving. We understand how frustrating this must be. Please rest assured that we have immediately placed your number on our Do Not Call list to prevent any further contact from us.

    If you continue to experience any issues or have further questions, don't hesitate to reach out. We're here to help and want to ensure you have a positive experience moving forward.

    Best regards,
    Lending Force Team

    Customer Answer

    Date: 11/26/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***** *****

  • Initial Complaint

    Date:11/19/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company keeps calling me from random numbers throughout the country. I have never applied for anything with this company, nor have I any interest in the products from this company, but they call me several times per day. When I do happen to answer the call, there is silence for about 10 seconds then they call me by my name with a lot of background noise. I need to be removed from any calling lists they have me on as I have zero interest in ever doing business with this company due to their predatory and constant calls throughout the day.

    Business Response

    Date: 12/05/2024

    Dear Mr. ****************** apologize for the inconvenience caused by our calls. We take your concerns seriously and are committed to resolving this matter. Your request to stop communications will be prioritized, and we will place you on a Do Not Call List immediately.

    Thank you for bringing this to our attention. If you have further questions, please feel free to contact us directly.

    Sincerely,
    Lending Force Team 

    Customer Answer

    Date: 12/05/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ****** ********

  • Initial Complaint

    Date:11/13/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Phone salesman directly threatened me with unsolicited continuous contact.

    Business Response

    Date: 11/25/2024

    Hello *****, thank you for bringing this to our attention. We sincerely apologize for your experience. Our team is committed to providing respectful and professional service, and this behavior is not acceptable. We take your complaint seriously and will investigate the matter further to ensure this does not happen again. If you have any additional details or concerns, please feel free to share them with us. We appreciate your feedback and are here to assist you.

    Best,
    Lending Force Team

    Customer Answer

    Date: 11/25/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I understand that sales cold calls are part of the business, however, when a call is made and an effort to be removed, reverse sell, essentially any act that is contrary to the cold call should immediately be ended and the call recipient be placed on the do not call list without hesitation. 

    Regards,

    ***** ****

  • Initial Complaint

    Date:10/06/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a VA appraisal on my house from Lending Force and they won't release it to Navy ********************. I've been asking for the appraisal to be released for over 2 months, but ****** *****, the president of Lending Force, won't release it. I need the appraisal to be released so I can continue with the refinance process with Navy ********************.

    Business Response

    Date: 10/29/2024

    Thank you for reaching out to us. We sincerely apologize for any inconvenience you experienced with our product/service. Your feedback is important to us, and we are committed to addressing your concerns.
    Please know that we take all complaints seriously, and we will investigate this matter thoroughly.
    We appreciate your patience and understanding as we work to resolve this for you.


    Thank you for giving us the opportunity to make things right,

    Lending Force

  • Initial Complaint

    Date:09/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company will not stop calling. They continue to harass me and say it is because they are partnered with the credit bureaus.They refuse to stop calling me and refuse to put a supervisor on the phone when requesting to be placed on a do not call.They are violating FTC and I am sure some type of FCRA guideline.

    Business Response

    Date: 10/03/2024

    Dear *** *****,

    We apologize for the inconvenience caused by our recent communication attempts. Please know that respecting your privacy is a top priority for us. We understand your concerns and are committed to resolving this issue promptly.
    We take compliance with FTC regulations and FCRA guidelines seriously. If there have been any misunderstandings or difficulties in honoring your request to be placed on a do not call list, we sincerely apologize.
    To ensure your preferences are respected, we will address your request immediately.

    Thank you for bringing this to our attention. We appreciate your understanding as we work to improve our communication processes.

    Best regards,
    Lending Force

  • Initial Complaint

    Date:06/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received two calls today where I answer the phone and there is silence in the other end. I call the number back and they answer me by name and tell me I have inquired them about a mortgage loan. After the first call I requested that they remove my information from their system and never contact me again. They called a second time from a different number. I have never contacted this company or contacted anyone except my current lender about my mortgage in over 4 years. When I ask them why they are calling me they tell me Im the one who called them. This predatory behavior feels like a scam.

  • Initial Complaint

    Date:09/07/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filled out an application for a HELOC with a lender that I'd been in contact with. As soon as my application hit my credit report I began getting phone calls from various numbers local to my location. Some say Onvoy LLC, when I finally answer it's someone from Lending Force trying to "help me with my mortgage". I never contacted this company for anything. They simply got my information from the credit reporting company. Either equifax or transunion.They have called over 15 times in the last hour and 87 times yesterday during local business hours.Even after I spoke to someone about being placed on the do not call list.Stop with the shady lead generation and build a reputable brand!

    Business Response

    Date: 09/25/2024

    Response:

    Dear *** *****,

    Thank you for your feedback. We sincerely apologize for the repeated calls you've received from us. Your privacy is important to us, and we will place your number on our Do Not Call list immediately.

    We appreciate your patience as we investigate this matter further to improve our practices. If you have any other concerns, please let us know.

    Thank you for bringing this to our attention.

    Best regards,

    Lending Force

    Customer Answer

    Date: 09/30/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ******* *****

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