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Business Profile

Pain Management Clinics

Pain Free Life Centers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pain Management Clinics.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After a free consultation with Dr. **** ****** at Pain Free Life Centers, I consented to one free laser treatment. After he completed my consult, before the treatment started, Dr ****** requested my credit card. I complied, but in haste I ended up handing him the wrong card. After treatment, I went to desk to finalize paperwork, schedule and retrieve my credit card. Surprisingly they processed the card for $2400. I was skeptical as to why the doctor took my payment in the treatment room. I also questioned why the payment was processed before I was able to decide if the treatment I received was something to invest in. Either way, at the end of the free session it was too late to use another card, as I was told the reversal would cost up to $74 in additional charges. Sadly, I was financially obligated before I ever reached check out. I signed forms, ultimately signed my credit card receipt and attempted to schedule. The office manager, multiple associates and I all looked over both the ****************** daily schedules; there were no feasible times available, due to my lengthy commute, their days/hours of operation available. When I left the office, then immediately called from the parking lot. I stressed my dire concerns with scheduling and the unintentional use of the card they processed. I pleaded with the office manager to help me and thats when she told me that doctor would reach out to billing to rectify the charges and then reach out to me. Over the days following, I made several phone calls with no one offering real assistance or resolution. I contacted my credit card company and stopped payment. I was hoping **** would consider this as an opportunity to rectify the situation. That was over a month ago, I have received zero communication from the clinic. ******** recently sent me a letter, stating that **** disputed my claim due to contractual obligations. At this time, I am seeking a full refund for services that have not been rendered or scheduled.

Pain Free Life Centers is NOT a BBB Accredited Business.

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