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Business Profile

Publishers Periodicals

Motor Information Systems

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a 12 month commitment for motor information systems for the price of $2335. When it was up for renewal I spoke to a ******** when she called the office and asked if I wanted to renew and I told her no that the product did not do well for my business and she stated she would cancel so it would not be renewed. Now this company has some ganky lawyer's office sending me emails threatening me and telling me I owe them over $2800 and when I try to explain to them that the the subscription was not renewed they just ignore my emails back to them and say I am not responding to anything. I just want them to stop harassing me as the program was canceled and I did not sign anything saying it will for sure automatically renew. Bill should be zero because it was canceled and I did not renew. As you can see on form I signed it says 1 year subscription and 1 payment. It says on the bottom the subscription MAY automatically renew but does not state that it WILL automatically renew and as stated above, I spoke to a ******** that called me and told her I did not want to renew when she asked me if I wanted to to renew or not.

    Business Response

    Date: 06/25/2025

    Good Morning, MOTOR Information Systems will remove the account from the collection agency and write the balance off with nothing further owing.  We apologize for the inconvenience.

    Customer Answer

    Date: 06/26/2025

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 23514634, and find that this resolution is satisfactory to me.




    Sincerely,



    Angela Cain

  • Initial Complaint

    Date:09/24/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase fleet cross information for use on heavy duty truck repair, paid for 1 year subscription and never said in agreement it would automatically renew. Stated agreement may automatically renew payment I got charged $1140.98 on 9-20-24 for a renewal. I called motor the same day wanting to cancel the subscription as I do not want it. Got the run around on that day saying no one was available to talk with. I left a message. 9-23-24 I called an again and got the same run around, left another message. Finally got a call back and after I talked with **** ******** in retention department, he stated that they did not have record of me wanting to cancel so they will not refund or cancel my subscription.

Motor Information Systems is NOT a BBB Accredited Business.

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