We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Water Damage Restoration

DriForce Property Restoration
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired "******" from Driforce to install new countertops in our kitchen. We paid almost ***** total. During the installation, the person who actually put the countertops in did not know how to turn the water off properly, and caused water damage below our sink. They also did not put the countertops in properly, as one our drawers does not close properly. ****** also neglected to tell us that we would be without a sink, causing us to hire a same day plumber. When we told him about this, he actually said "you were having other work done in your house so i figured you knew, and they would install the sink for you". After this, another plumber we had come to do work discovered that a copper wire had been damaged in our basement and there was another leak weeks after the countertops had been installed. I notified ****** about the drawer and the initial water damage, and not only did he completely ignore me, but he sent a letter threatening to put a lien on us if we did not pay our bill. We did not pay at that point because we considered the job to be unfinished. When ****** came over to try and collect the final check and fix a crack, I asked him again about the water damage and about the drawer. In response to the water damage, ****** stated "I don't have anything to do with water damage", which is absolutely comical because one of the things listed on their profile on BBB is in fact "Water damage". When asked about the drawer, ******** response was "I am not a *********", and suggested that I try to fix it myself. ****** probably put as little effort into this project as he possibly could, and his responses were both ridiculous and insulting. I am filing this to hopefully obtain a partial refund, and to report this so that other people do not have the same experience that we did.

DriForce Property Restoration is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.