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Business Profile

Protective Coatings

Epoxy Professionals LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an ad in the mail for garage epoxy coating for $3.50 per square foot. ****** came to my home and measured the area to be coated at ***** square feet. He promised to apply two layers of epoxy that would be 45 mils over the entire area. When he was finished he demanded $4.00 per square foot because he claimed that there were cracks in the garage floor. There were no cracks in the garage floor but I had no pictures to prove it so I reluctantly paid the extra $600 that he demanded. The day after the work was completed the epoxy coating separated between the concrete slab seams. I sent ****** photos of the openings in the epoxy coating and talked by phone with him and asked him to come back and repair his work. He has not come back or responded to my attempts to contact him.To resolve this problem I want ****** from Epoxy Professionals to return and apply another coat of epoxy to the entire floor and make sure that all of the openings in the floor are filled.

Epoxy Professionals LLC is NOT a BBB Accredited Business.

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