Complaints

This profile includes complaints for Oasis Custom Pools and Spas Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Oasis Custom Pools and Spas Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Oasis Custom Pools and Spas Inc.

  6991 Auburn Rd Ste B Utica, MI 48317-5215

• 

  Oasis Custom Pools and Spas Inc.

  6991 Auburn Rd Ste B Utica, MI 48317-5215

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Oasis Custom Pool and Spas to build a pool in March of 2021. A deposit of nearly $6,580 written on March 8, 2021, was paid to him as he said we needed to purchase the steel right then as prices were rising the next month. So we did, even though I questioned his motives. We tried to get a detailed pool build schedule for the entire spring and summer, and only got long rantings and ravings about how covid essentially ruined his business, it was too wet, he couldn't get any workers, and the list went on and on. I have these emails and text transcriptions. Ultimately when he still had yet to dig or do any work by late fall/early winter of 2021, I asked him for a refund which he refused. He then strung us along for the next calendar year saying that if he could sell our pool to another buyer, he would get the deposit back on downpayment for the steel purchase. The last time I tried communicating with him was Sept 28, 2022, when he said he would call and explain how the process worked. Nothing has ever materialized and we would like to take this route to collect our money back before we try to explore a settlement in court. Thank you.

• Initial Complaint

  Date:07/26/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/21/20 I gave *************************,(#************) owner of Oasis pools, a $6,970.00 deposit for a swimming pool,, which was the required 10% down on a $69,700.00 pool. A few days later I decided on a less expensive pool which was $50,000.00, so the required deposit down was $5,000. I told ***************** to keep the additional $1,970.00 for my next installment. Covid changed everything, including by financial situation, and so ****************** advised me he was refunding deposits to people who requested such. I requested my deposit back, he stated once he sold my pool I would get my deposit returned. However, he did state in a text to me he had sold my steps and would be sending me a check for those, which I have never received. I feel he should also return $1970 with no questions asked since it was my original deposit on a more expensive pool. I have numerous texts from him stating he would return my money, however he has not been answering phone calls or any of my texts and I have not received any refund from him at all. His website has numerous complaints of other people being treated the same way, I appreciate any help I can get, thank you

  Business Response

  Date: 08/18/2022

  TRANSCRIBED RESPONSE FROM TELEPHONE CALL WITH BUSINESS.

  *****************************, there is nothing more to discuss with consumer, therefore, he will not be contacting her per her desired resolution, however, he will be issuing refunds to consumer per their previous discussion. By law, the customer has 3-days to cancel after signing of contract, however, Mr. ******* would like to be fair to this consumer and refund her monies as products are sold. The consumers 1st refund will be issued soon via Zelle or check. If consumer is okay with ***** please provide your name and telephone number associated with your Zelle account, otherwise, a check will be mailed/dropped off soon. Once ****************** is notified of preferred payment arrangement from BBB, ****************** will proceed with the 1st refund.

  Customer Answer

  Date: 08/23/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Please mail check to following address:

  57315 ************ 

  Washington Twp ** 48094

  I am requesting the additional $1970 I put towards an upgraded pool which was canceled, and also a refund for my steps that were sold, and any other money due to me at this time, Which includes the sale of my pool itself, totaling $6970 

  
  Regards

  *********************************

  Customer Answer

  Date: 10/03/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  As of 9/25/2022 I have not received any money from Oasis Pools, nor has anyone been in contact with me, they are actually avoiding phone calls and texts. He has a bogus address on his contract making contacting him nearly impossible. I am requesting your assistance in this matter.
  
  Regards,
  
  *********************************

  Business Response

  Date: 10/13/2022

  The *********************** her front door for the step the rest of the pool is not sold it's a uncommon shape so not easy to find someone else that wants it she backed out of a legal contract , not me !! If I get any more calls or emails about this I will be calling my attorney *************************** , I said even though I don't have to I will give her the money back when the pool steel kit is sold and it's not so this is it so you better have this removed from me or my lawyers will be getting involved,  her contract says no refunds cut and dry , so please respond to my message and let her know about the check in her front door as agreed in case she only comes in through the garage and that I am done with this nonsense, when the kit sells she will get the rest you need to have her send you the contract so you can tell her she backed of of a no refund contract and be thankful I am doing this , I am not playing around anymore if this continues I call me lawyer.