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Business Profile

Air Conditioning Parts

Thermocore Systems, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Parts.

Complaints

This profile includes complaints for Thermocore Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Thermocore Systems, Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/20/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Aug. 7th. I ordered an evaporator fan motor from their website. When the motor arrived, it was a condenser fan motor (not what I ordered). I have called several times only to have the automated system hang up on me after being on hold for 30 minutes. I cant even leave a message. I have e-mailed them three times with no response.My order # **** Item : indoor fan motor for model T322D-H236-C mini split Cost: $144.27 I simply want to get the correct motor that I ordered.

    • Initial Complaint

      Date:09/14/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased four air conditioning systems for my home 7 years ago and now two have broken down. I have tried ti get service and parts and they don't even answer the phone calls. I have spent over 16 hours total waiting on hold to get parts and pricing,I don't know if anyone even works there. The temperature is over 100 degrees in ******* and my A/C has been broken for 3 months and I still have not been able to get hold of a person to fix the problems.

    • Initial Complaint

      Date:08/24/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been trying to contact them for over a week. Staying on hold for about 45 minutes each time I call hoping someone will pick up just to be sent to voicemail, again. I've left multiple voicemails and contacted them through email without any contact back. We purchased a 5 zone mini split system. We just began to install it when we realized they didn't send us any drainage tubes, an important element to complete the installation. Now we're stuck in the hottest month of the year with no A/C, and no hopes of receiving the tubes. It will cost us hundreds of dollars to get the tubing we need and we've already spent thousands. We just want our drainage tubes so we don't have to suffer in this heat any longer.

    Thermocore Systems, Inc. is NOT a BBB Accredited Business.

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