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Business Profile

Flooring Contractors

In & Out Floors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Flooring Contractors.

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/06/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    the floor was installed in august of 2022. from then until this day, there are problems with the instillation as well as the quality of the materials used. the salesperson showed me 3 levels of product. i chose the better of the 3, showing the salesman a sample of what i wanted from *********** after the installation i found a piece of the product that they used. it was a very thin piece of flooring. not even close to the thickness of what i picked out. since then, they came out and fixed some issues with the molding. but, they have made numerous appointments to address the chipped areas, peeling areas, etc. and not showing up or calling to say they could not make it. i have written them and called more times then i can count. i have pictures and list of the appointments not kept. one gentleman (***) came to take pictures. the thing that they have not addressed was the actual flooring that was installed vs. what i ordered. if they are not going to address these issues, they should refund the difference of the cheap product and the top product that i picked out with the salesman.

  • Initial Complaint

    Date:09/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company came out to add new floors in my home. There was an issue with the planks dipping in front of the kitchen. I called service to have this resolved on top of having a new floor installed. I was Told this would be cared for. While having the new floor installed the gentlemen asked did I have enough planks to correct the issue and I did not. I was Told that I would Be contacted on when the floor would be repaired. The salesman that came out put on the contract that the floor would be repaired. I also spoke with the repair department who told me that the parts needed was being ordered. Now I am being told that I am not getting it repaired and I was disrespected as a customer by *******. I asked multiple times who is the owner and he told me he does not know which was a lie. I spent thousands of dollars and was told this would be repaired. Now because I am not purchasing from this company they no longer want to repair my floor. This is the **** poorest service I have ever received. ******* lied multiple times which did have me to yell at him. I am not apologetic for that because you should make it right with a customer. I need this resolved.

    Business Response

    Date: 09/22/2023

    We have set up a service with a different installer to repair the areas that the customer requested. 

In & Out Floors is NOT a BBB Accredited Business.

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