Window Installation
Thermal Shield Windows & Construction, Inc.
Reviews
Customer Review Ratings
Average of 3 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromNoel S
Date: 10/31/2024
5 starsNoel S
Date: 10/31/2024
We had Thermal Shield replace our roof did a amazing job, and left a clean work site, highly recommend.
Thermal Shield Windows & Construction, Inc.
Date: 11/01/2024
Thank you so much for your review ****, we love how happy you are with your new roof and our service.Review fromDenise S
Date: 08/18/2024
5 starsWe needed new siding on our tri level home. My wife and I had 3 different quotes and Thermal Shield was the most attractive. Now, after they have done the work our home, we believe our house is the most attractive on our street. *** was punctual, knowledgeable and friendly. In fact, one our other quotes told us they learned the trade FROM ***. ****, our head installer, and his crew were great to work with. Friendly, cleaned up every day and most importantly, did EXCELLENT work. Our home looks so much better. We have already had neighbors compliment our home's new look. If we need more renovation work Thermal Shield will be the first number we call and I suggest you start there too.Review fromSue A.
Date: 08/02/2022
1 starSue A.
Date: 08/02/2022
Purchased TWO different brands of windows from this company. Both *********** Windows and ************ windows have manufacturing defects which include:Gaps in the frames which allow outside air to enter the home. Rain water leaks into the inside of glass.Dirt is leaking into the inside of the glass. Misaligned construction.Cracked frames.Debre between the panes of glass. Screens that fall out.The only thing worse than these windows is the owners lack of integrity and his misrepresentation of the quality of not one but TWO of his products sold to us.Thermal Shield Windows & Construction, Inc.
Date: 10/31/2024
Thank you *** for your feedback, and I apologize for the length of time to respond as we addressed your concerns. Cornerstone Building brands/******** manufacturer representative patiently waited over 6 months to get an available appointment with you to complete the remaining punch list and inspect all your windows. We received the letter from the service appointment and within the letter from ******** it states the windows, installation, design and performance are great and exceed the manufacturers standards. ***, as I stated we stand by our warranty and any new service that may arise. We appreciate you as our customer and were sorry that you may still be unsatisfied despite our teams effort to address all your concerns. Sincerely, ******
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.