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Business Profile

Clinic

Corewell Health

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Spectrum Health,I am writing to dispute my patient termination from ************************************************************* care. I was assigned to him as a patient in 2020, but over the two years of being under his care, I have never actually seen him for treatment. Despite this, I was recently terminated from his care on January 6, 2023 due to missed appointments.I understand the importance of keeping appointments, but I believe it is unfair to terminate my patient status without first addressing the issue of my lack of treatment under ******************. I request that you review my case and consider reinstating me as a patient under his care so that I may receive the medical attention I need.Thank you for your time and consideration in this matter.

  • Initial Complaint

    Date:12/06/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a 95 year old mother, Note I have full medical power of attorney for my Mother *****************************. This started last month when I have to call in her pain pills for a refill every month. when you call the recording says it take up to 72 hours to call in refills. Last month I called spectrum 4 days ahead of time. On day 4 I had to call this several time and finely after 3 call they called in the prescription. This month I called them on October 13, 2022. Today is October 20, ***************************************** Today I will go there and try to get is call in as calling them does not seem to do any good. Someone needs to do their job there last month the pain pill would have been out as this place just did not call in the pills. Again there are enough pain pills for tomorrow only,.

Corewell Health is NOT a BBB Accredited Business.

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