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Business Profile

Electrical Contractors

Quantum Electric

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/01/2024

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 6, 2023, I purchased and had installed a Generac generator by Quantum Electric. Even though they are in Wayland and I am in *******, they accepted the job. Everything was installed; the hook-up to the gas and also redid the outside electrical work. I am not sure if they tested it before they left but said they had and everything was working. The first actual test did not occur until the real first snowfall in early January. I lost power for about an hour (thank goodness) but the generator never came on. I called and talked to **** (no last name), Service Manager (who had told me he has was half owner), told him my problem and said he didn't have any technicians in the area but would get ahold of *********************, Service Technician, to see where he was at and when he might be able to get to me. Never heard a word after that. I called several times and went straight to voicemail. I also e-mailed several times through their website. I have gotten no responses whatsoever. I would also like to say that they did not offer any paperwork. Once when I ask, he said he would send it through the computer; never did. The only paperwork I have is my canceled checks.

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