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Business Profile

New Car Dealers

Mark Chevrolet, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 12/29/23, $20,064.00(total with finance charge) for a vehicle financed. The salesman stated the vehicle purchased/financed is certified used. The dispute is that the vehicle is not certified used. When contacting the service center of the dealership I'm told my vehicle is not certified and to speak with my salesman about this. The first time I was told this I spoke with my salesman ************ who stated it takes a while for all the paperwork to process, it should show up certified used later. After this, each time I've tried to get clarity from my salesman ************ regarding this my phone calls are ignored. The business has not tried to resolve this problem.

    Business Response

    Date: 04/29/2024

    Hello, I apologize for the late response as I must have missed the first one.   Customer purchased a 5 year warranty which supersedes the ** certification warranty.  If she has any further questions please contact our Used Car Manager *******.  ************

    Customer Answer

    Date: 05/05/2024

    [A default letter is provided here which indicates your rejection of the business's response. 

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

    [You must provide details of why you are not satisfied with this resolution. Please type details here:] The response is that my phone call was missed when in fact the first time I mentioned certified used, the response was it may take a while to show up in the system, then after that phone calls of mine were ignored. Non of the response was explained to me, just the vehicle is certified used.

    Regards,

    ************************

Mark Chevrolet, Inc. is BBB Accredited.

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