We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Window Installation

Windows, Walls & More

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Installation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Of 6 Blinds installed in February, one pull cord came with the wrong measurement and could not be installed. This business has not returned my inquiries of this matter; and referred me to the manufacturer (of which they are an authorized dealer). The manufacturer has referred me back to this dealer. I am asking for the replacement cable and installation to be complete.

    Business Response

    Date: 07/22/2024

    *************************** bought 6 *************************** Provenace Woven Shade 14 YEARS AGO from another store...

    We repair *************************** window treatments...******* brought into our repair center a14 year old shade...We could not get 14 yr. old  parts to repair the shade...AND her 14 year old fabric was discontinued...

    Because this 1 shade was in a room with other shades, *************************** agreed to replace a MAXIMUM of 4 of her 14 YEAR OLD  Provenance shades (company policy), with new fabric to appease her...
    ******* AGREED  to pay for the additional 2 shades...

    COLLEN  ****** PICKED NEW FABRIC AND BANDING FABRIC AFTER TAKING FABRIC AND BANDING SAMPLES HOME MULTIPLE TIMES...6 Provenance shades were ordered EXACTLY in the ORGINAL SIZES as documented with the original stickers inside the head rails in her NEW chosen fabric and banding fabric...*************************** replaced 4 shades at NO CHARGE With *************************** AGREEING to pay for 2 shades at a 30% Discount...

    6 Shades came in:   
    ******* NOW wants all 6 shades replaced...
    She Doesn't like the fabric, sizes, cords, color, opacity, quality per her email...Wants her money back..
    AND...Wants us to put her old shades back up including the broken one...

    *************************** ************************** ABSOLUTELY REFUSED to replace her 14 year old shades  AGAIN...*************************** said that "the Provenance woven shades SHE PICKED were A NATURAL PRODUCT AND WERE within industry standards and that the shades were installed properly." ...One cord was too long and they were sending a replacement cord...

    I personally responded to ******* on Feb.29, *****************************************************************************************************************He has made numerous calls and messages to her to re-install and resolve her 1 cord...He has yet to hear from her...

    Your BBB letters were the first we have heard of ******************************* complaint...

    In Conclusion:
    Windows, Walls & ********* agreed with *************************** and would not refund her money on the 2 shades she bought...Her only recourse, as I told her by email on Feb.29th, was to deal directly with Customer Support at *************************** ...I gave her their number for Warranty Support: ************...
    At this time, Windows, Walls & ********* will only change out the longer cord on the one shade she is complaining about ...She needs to call our installer back for a service call...His number is:  ************...

    Customer Answer

    Date: 07/27/2024

    [A default letter is provided here which indicates your rejection of the business's response. 

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

    Despite the lengthy response from the company, that was filled with multiple discrepancies, it failed to address my issue.  I just want the job to be completed by installing the correct length of pull rope on one blind.  I have reached out to the installer several times with no response. All the other noise being made by this company is both fabricated and not to the point. I have not demanded any money back or blinds replaced. 

    Regards,

    *****************

Windows, Walls & More is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.