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Business Profile

Plumber

D W G Plumbing & Excavating

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/21/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/21/22 *** (from D.W.G. ********************************************** by *********** arrived at 10:30 am to remove my old toilet/install the new one. He removed the old toilet & said the ****** needed to be replaced & said I'd have to wait a week; he was going to leave me with no working toilet. He said he could charge me ~$300 to re-install the old toilet with no guarantee & that I would have to pay additional fees for new toilet install plus the cost of the ******. He said he couldn't get the parts for that day. *** called his supervisor who said they could do the job same day & that they had the parts, but it would be at a cost of time-and-a-half for the after-hours work. I was not given a firm quote before they started.*** (from D.W.G. Plumbing) showed up to help *** install the ******. The complete job from the time *** arrived until the entire job was completed was 2.5 hours. *** had me sign a document that said the install was complete. He refused to provide a copy of the document before/after signing (despite my requests) or explain the document was an apparent waiver agreeing to all chargesJoanne a Customer Order Specialist from ********** (Tel. *****************) clarified the document was a waiver on 11/18/22. That they installed during business hours but still charged their time-and-a-half rate is nefarious and warrants an investigation into their business practices. Simple research notes that the national average cost to have a plumber replace a ****** is ~$175 (including parts and labor). The **** Services Installation Customer Approval Form (received on 11/18/22) didn't provide my home address/worksite or any of my contact information. There was no service provider license provided by ***/DWG **********************, nor was **** full name listed as the service provider which I find highly suspicious. The forms did not outline detailed work/provide an itemized list of costs. I contest the additional $1285 on top of the $239 I already paid for installation.

D W G Plumbing & Excavating is NOT a BBB Accredited Business.

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