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Business Profile

Veterinary Preventative Medicine

Greater Lansing Veterinary Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Veterinary Preventative Medicine.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/10/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband ************************* took our cat for emergency services for a urinary problem due to blood in his urine and straining to urinate. ***** waited for about 2 hours to be seen emergently. Then the veterinarian ************************** (who is also the owner of the business), examined our cat, refused to do any tests, recommended antibiotics, and then left the room without taking a proper history. ***** expressed concern to the vet tech still in the room about the cat's symptoms and had questions about the cat's care. The vet tech left the room to talk to ************* in a separate room where ***** was not present. The vet tech returned to the room and informed ***** that ************* was not going to treat our cat anymore. ***** begged with the staff to treat his cat because he was very sick. ***** was very confused about why this was happening as there seemed to be some sort of miscommunication. However ************* refused to come back in the room to talk to *****. However the vet staff told him he needed to pay $130 for the examination and threatened if he did not pay that day he was going to be taken to collections. ***** paid the $130 and left but our cat was still sick. When ***** left the building he was talking to another person in the parking lot but then a vet tech came outside and told *************** needed to leave immediately or they were going to call the police. ***** never yelled or did anything to intentionally cause harm or issues so we aren't sure why he was treated so badly. And to leave a sick cat untreated is unethical. ***** took the cat to another veterinarian business who admitted the cat for fluids and medications.

Greater Lansing Veterinary Center is NOT a BBB Accredited Business.

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