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Business Profile

Construction Services

Source One Construction, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this company last August (2021) to replace my wood cedar shake shingles with *********************** cement board shingles. They claimed to be *********************** installing experts, and could accomplish year round. I gave them a down payment to proceed. They kept putting me off for months after numerous inquiry calls from me. The job was not started until April 2022, and was to take a couple weeks. Progress was very slow and intermittent, and workers changed often. There was no job *******, and multiple errors with installation, incorrect materials, and quality of work were a perpetual problem. The job was never completed after the owner was given repeated opportunities to correct existing issues. Two of his workers were at my home on June 8th and werent sure what to do to fix issues. They then called their boss and were told to take the nail gun compressor, and that a *********************** installation expert would be obtained. They left my property a junk yard with over 30 trash bags, various pieces of equipment, siding pieces all over, and roof ladders in place. I did not hear from them at all over the next 3 weeks. I had to clean up my yard per HOA restrictions or face violation and fines. At 4 weeks with no communication from ANY Source One representative, I knew I had been ghosted, and was completely done with their desultory work and customer service. I then consulted a lawyer who sent a certified letter notifying them of breach of contract, and I no longer wanted their services, and requested return of my down payment. I had to order new product, and obtained a new company. There has been no response to the certified letter.

    Customer Answer

    Date: 09/27/2022

    I have not received any communication from Source One since filing this complaint. I notified them to pick up their equipment, but they have not come for it.

    Business Response

    Date: 08/01/2023

    We have resolved the issue. Please contact the home owner. 

Source One Construction, LLC is BBB Accredited.

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