Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/13/2024 I left a deposit with window company for new screens total of 3 for my condo $188.00 half These windows have a 50-year warranty, I was told when ordering the warranty would be transferred into my name for $100.00 when the screens were installed.The guy came out to install screen and the track was worn out, he said no problem it will be cover under warranty. Until he gets on the phone and his big boss says real nasty you don't have a warranty. and I would have to pay more. I have never been treated to poorly by a person, he said he was the president and the owner. He said he didn't have to transfer the warranty, This is telling me that this company is in trouble, any other window company would of ***** taken care of this problem .

  

  Business Response

  Date: 11/15/2024

  Majic Window comes out to do inspects before doing any sort of warranty transfers. Screens are not part of the warranty we only warranty manufacturer defects, not damages or things that have been broken or not properly taken care of on the windows. The service *** that was at the house was trying to do the best he could with the information that provided to us. Which we were not told that you were missing more pieces than just the screens. You only paid 50% of the balance for the screens and still owe the remaining 50%. We are not doing the warranty transfer due to the behavior shown to our *** that was only trying to help.   

  Customer Answer

  Date: 11/18/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  *******************

  

  Business Response

  Date: 11/22/2024

  We offered to get a quote to replace the screen track for the Patio door which is not covered under the manufacturer warranty for defects. We chose not to because of the way our service tech and company were spoke to. 

  Customer Answer

  Date: 11/22/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]

  The **** that they sent out to the house said that track would be covered under the warranty no problem . He said we just need to transfer the warranty into my name  . He also said to write in the check memo ****** screens and ****** for the warranty transfer.

     I went into the house to write the check ,and I walked out and the **** had his boss on the phone ,and he tells me that the defective track would not be covered under the 50 yr. warranty. Extremely rudely said  'you don't have a warranty' and he would not transfer it into my name as promised .

     I have two other witnesses and possible ring camera footage of conversation .

  All I want what was promised fix the screen track and transfer the warranty,I don't think I'm being unreasonable . 
  
  Regards,
  
  **** *****

• Initial Complaint

  Date:10/14/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July we placed an order for window replacement and were told installation would be a couple of months out. It is now October and we don't even have a date scheduled for installation. We did have someone come out and take measurements and each time we call for an update we are told four weeks. At this time, we cannot even get an answer to our calls. We are beginning to doubt there will be any window installation at all. If not, we want our deposit back.

  

  Business Response

  Date: 10/30/2024

  We have you scheduled for install on November 4th 2024. 

  Customer Answer

  Date: 11/04/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  The windows were installed but one of the screens was damaged (bent and ripped). The installer is putting in a request for replacement but until it is replaced in a timely manner the job is not complete.
  
  Regards,
  
  ******* ********

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Three phone calls per day. Told not to contact yet they continue calling. Phone harassment.

  

  Business Response

  Date: 10/04/2024

  I apologize for this I can absolutely make sure you are on the do not call list but I would need to know more information. I need an address so that I can find you in our system. Thank you. 

  Customer Answer

  Date: 10/04/2024

  My address is ********************

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***** Mi

• Initial Complaint

  Date:09/25/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Majic windows constantly violates the no-soliciting signs in our neighborhood. Even after being repeatedly asked to leave they still go door-to-door, violating our peace and privacy.

  

  Business Response

  Date: 10/09/2024

  We will remind our drivers and teams to pay attention to non soliciting signs. 

• Initial Complaint

  Date:08/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my windows installed on 12-10-2023. July of 2024 I wanted to clean my windows and screens. I tried getting the screens out, but after much frustration 2 screens wouldn't come out,2 tabs broke and now I'm unable to get the screens back in.I called customer service 5 times with no response. On 8-7-24 I emailed the vice president,****** ******. He responded the same day. He asked that I call him the next day in the afternoon. I did call and I had to leave a message. I called again the next day. I emailed him again 8-8-24 then again on 8- *****. That was my last email expressing my ***************** this point I'm so beside myself if I open my windows bugs fly in through the opening where screen doesn't close. After spending $10,000 on my windows I expected service when I need it. I just want my screens to work.Sincerely, ******* ********

  

  Business Response

  Date: 09/13/2024

  The service depart will be reaching out today to get service set up. Unfortunately we do not have any voicemails from Mrs. ********* We will reach out and give her the proper number to call for service. 

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** 2/29/24 I placed a deposit of $2160 for the installation of a new shower. At the time, measurements were taken and I was told a second measurement would be scheduled at a later date. Additionally, the sales **** **** wrote on the contract the right to cancel was waived because the order was being expedited. By 6/10/24 I was still waiting for the second measurement and placed a call to my sales **** asking when we could expect the 2nd measurement. I had to leave a message; no response was given by the **** ** 6/11/24 I called the installation department and was told the paperwork had been misplaced causing a delay. A second measurement was completed and I was told installation would be some time in August, though no date was set. ** 8/19/24 we called the installation department again because no installation date had been set. I wanted my $2160 refunded. I was informed that the contract stated we have 3 business days to cancel and we would not be refunded. I was also given the option of speaking to a manager or scheduling the installation for November. I asked to speak with a manager, at which time the call was disconnected and a manager never called. I feel that Majic has not fulfilled the obligations of the contract to expedite and complete the contract within reasonable expectation, the cancellation clauses not withstanding, and a prompt return of our money is warranted.

  

  Business Response

  Date: 08/27/2024

  The material is on order and we are just waiting for it to come in. We do not schedule till we have the material. We can not just cancel a binding contract due to manufacturer delays. We will call as soon as we receive your materials and get you scheduled asap. 

  Customer Answer

  Date: 09/03/2024

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  My reasons for rejecting this response is well represented in the initial complaint.  If after 6 month of placing an order for the installation of a shower, the necessary materials have not be delivered, that leaves me with little confidence the job will be completed. Additionally, no timeframe was given as to when an installation date would take place.  If Majic is able to provide an installation date that would go some distance toward resolving the issue. Until then, I consider my request of the return of my money reasonable. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to the recent rain we have had in ******** in May 2024 we had a window leaking lots of water. Majic Windows had prepped the window fo replacement by taking out the screen and cutting around the window. We complained about the screen at first with no support for replacement. I found out While inspectimg the leak what they had done. the finally sent out a tech and he confirmed the issue. Major wouldn't return my calls for a month until I set up an appointment to go to their offices. They called me that morning and said I couldn't prove it so they were doing nothing. I don't have the tools to do the damage they did

  

  Business Response

  Date: 08/27/2024

  We went out to investigate the cause of the water leak on 6-20-24. Our service tech took pictures of the window that is leaking that is not one of our windows. The customer claims our install team from 2021 removed a window and reinstalled it. The job was installed in  2021 and the customer has never had an issue until now and it is not one of our windows. We are not responsible for this window. 

  Customer Answer

  Date: 09/06/2024

  Rhe respose is unacceptable.  I did complain ro the original sales person  within two months.  He laughed it off and said he would get back with us.  I wasn't concerned until we had a heavy rain and our floor was drenched.  When I looked at the cause,  I found out the window had been prepped removing the seals and cutting out the flanges.  Majic sent out a technician and he agreed.  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22100344, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  Glen Degrendel

  

  Business Response

  Date: 10/09/2024

  We will not fix a window that we did not replace and is not our window. 

• Initial Complaint

  Date:06/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 9th I had Majic VP come out and sell us windows. We were glad with the offer and his services. He explained things well and was very nice. He quoted the project for beginning of July and said a man will contact me for final measurements. It is now the last week of June. Almost 4months later and Majic has yet to schedule me for my measurements. Majic took a 6k loan for materials but have not done measurements, so why order parts? The man reached out and said he would get to me in 2 weeks. gave me no time and said he would call me to confirm. 2 weeks later I reached out for confirmation and for the time he planned on coming because he never called me back to confirm those details. I asked for them to reschedule no response. I called my rep, he told me he would get a reschedule. It has been 3 weeks now. As I mentioned July 9th will be 4 months and all I have received or been notified of is nothing. I called the office angrily I admit and I do apologies for my anger. The manager claims to get the man out to schedule but This would be the third time they told me this and disappeared. I asked for Majic to just cancel the renovation due to unknown deadlines, poor communication, and project not being began on timely basis. the manager claims that is not possible. I know this is not true because the loan company has put i two requests and says it is possible, Majic is not accepting. When I call, I get sent to voice mail and my reps number in straight to voice mail. I am asking for Majic to please free me of this window installation and cancel the project, because they have not done anything at all. They haven't even measured my windows, I cant see how any harm is done to either parties. If not, I ask Majic, please be willing to provide details on Materials ordered, start date, completion date, timeline of project and any other promises in writing so I can keep on record. I am afraid Majic plans to string me along for years trapped in a loan with no work done.

  

  Business Response

  Date: 07/12/2024

  The windows have been measured and are already in production. We will contact you as soon as we receive them to get you installed. 

• Initial Complaint

  Date:01/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2020 we were sold windows. It has been downhill ever since with over a year of no communication from the company regarding our concerns to finish the job. **** we have windows that arent installed correctly, have been pieced together with replacement parts, incorrect replacement parts. Multiple hours off work to be home from 2020-2022 to accommodate crews over to fix the windows. Foam over house, paint chipped on siding. We had a contract for $20 k windows. Good financing. Now interest rates are higher, the company likely wrote this off as a bad debt- we so not want the pieces together windows- we want to go with another company due to lack of customer service- poor customer service, concern this is how the ********************** operates and we do not want this for the next 20 years. We had one window fall out onto me with no help u til the next day two ******* ago- we also want our house fixed, siding fixed and everything to look professionally completed. We also recieved a fake legal letter with the same phone number to the legal department to the manager that called us- who was not an attorney. The windows are c*** locks dont work on most, cracked windows, bent screens, balancers incorrect, handle seal is cracked and broken, spray foam on outside they wont come off, j trim with foam on it, front visible caulk on wood and foam which ruins paint. We also want reimbursement for all our time off work for workers over at our home- as well as the agony of dealing with a poorly ran company like this- and we would like to go with another company at this point.

  

  Business Response

  Date: 02/09/2024

  This customer and her information are with our legal department. I have to wait till they advise us with what to do next. 

• Initial Complaint

  Date:01/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 3, 2023 Majic Window came out and installed windows and a sliding door that leads to our 3 season room. The initial installer installed the door to high, and created a trip hazard. The original door was not that high off the ground. The installer told me after he installed the door that I should have had a custom door to fit the space properly. After calling Majic Window to notify them of this issue they sent a Majic Window representative out to assess the issue and right away he stated, yes the door wall was installed to high, he didn't even think that it was up to code. Majic Window called to schedule a reinstall of the same door to bring the door down so it would no longer be a trip hazard and get it up to code. On June 13 two new installers came out and right away said that the door wall was too high but that they wouldn't know why the initial installer raised it until they began to remove the door wall. After removing the molding from around the door, the installers noticed that there were 2 brand new slats of wood put down under the door, and then the door was installed, which they said should not have happen, there was no need to build the floor up to put the door in. Once they started to remove the door, they noticed that the door frame was starting to crack and break. They had to immediately stop, and order me a new door because if they pulled the door out, knowing it was breaking, they would not be able to put the door back in. This would leave an opening between my house and the 3 season room. We were left with an exposed door wall, no molding and now that it's winter, cold air is coming into the family room. I have not received a new door since, I have contacted Majic Window numerous times and they keep saying my door is on back order. Last date I received for my door to come in was Dec. 15, 2023, door never arrived, never got a follow-up call either, we got financed for windows and the door and are stuck paying for a broken door.

  

  Business Response

  Date: 01/23/2024

  Hello, I am reaching out to the manufacturer to get an ETA for the Patio Door. I will have someone call you and update you on the situation as soon as I have an answer from them.