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Business Profile

DJs

Solid Sound Music

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I was working with ************************* from Solid Sound Music to book him for our wedding. I signed the contract and sent him a deposit check for $200 at the end of August 2022 and the check showed as cleared on September 1, 2022, via mobile deposit at one bank. All was fine until October 13, 2022, the check showed as being cleared a second time this time it was cashed in person. I have attached checks that were on the banking our banking statement on 10-13-22 one you can see he crossed out the mobile deposit note on the endorsement line and initialed the change. When I confronted him on this he became quite hostile towards me and before I showed him the cleared checks he was insisting it was a mobile banking error. After I showed him the checks his story changed and he started saying he was having issues with checks clearing via mobile deposit on his online bank the app would say the checks were rejected and instead of checking with us to see if the check cleared the first he cashed it again. The first part of that happened in the vendor chats on your website in the evening he called me continuously until I had my fianc answer the phone and speak with him. On the phone, he kept arguing with us and trying to stop us from canceling his services when we no longer felt comfortable working with him at one point he even suggest we just start giving him cash instead of checks when we had made it clear we did not trust him anymore. He would not relent on the phone to the point where we just had to hang up. After the call ended he continued to call my phone to the point where I had to block his number. This vendor showed an extreme lack of professionalism in this situation and I do not want any more brides to go through what we did and lose money.

Solid Sound Music is NOT a BBB Accredited Business.

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