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Business Profile

Mobile Phone Service

AT & T

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Lequel M.

    Date: 04/03/2024

    I am reaching out to BBB because of a less than pleasant experience.Yesterday, I went into the store with the intent to purchase the I Phone 15 Pro **** I was assisted by ****** (Store Manager). Everything went well until he informed me that he messed up and assigned the new phone service to my son. I originally provided ****** with my information so I an not sure how he made this mistake. The issue for me is ****** down played his mistake and stated over and over "all you need to do". I proceeded to inform him that my son was in school and has a very busy schedule. I also have a busy schedule and had to miss an important zoom meeting because of his mishap. I immediately informed him that I no longer wanted the new phone. His response was "I don't know why you don't want the phone, you got what you came in here for". As a customer, I have a right to change my mind and after the mishap and how he handled the situation I no longer wanted the phone. He stated that I would have to pay the $50.00 restocking fee. I informed him that I was not paying it. The interesting part about this is that there was a customer that came in that wanted to return a hotspot box and ipad. When ****** and the other ATT rep spoke with the customer, they informed him that he would not be able to return the items because it had been past the 14 days allowed. They made a call to a *****, I am unsure who this person is but it was a personal friend of the customer and ****** and the rep knew him as well. After the conversation, he was allowed to return it without any penalties.The part of this that got me upset the most that ****** minimized why I was upset. That was unacceptable. As a manager, he needs training. His responses was very unprofessional.

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