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Business Profile

Motels

Ypsilanti Marriott

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I arrived at this hotel on monday july 3rd to check in since the hotel i was supposed to originally stay at had no power. Upon check in i was told that it was $149 in total for both nights and i asked again to make sure and the front desk clerk ***** said yes it was in total. If there is sound attached to the camera in that area you can replay the conversation. I was never given an invoice of charges or anything. I was happy with the rate and i was checked in quickly. I go to check out today, again no bill or invoice. I check my credit card charges and ibsee more than $400 about to be charged to my card so i call the hotel and the front desk agent says no its $149 each night. I asked multiple times at check in and i never signed anything agreeing to pay $149 for each night. And why when i call to complain is when i receive the bill instead of 12 hours ago when i checked out. The staff needs to retrained and be clear. I've reached out multiple times and have yet to speak to the Owner or General Manager of this establishment.

Ypsilanti Marriott is NOT a BBB Accredited Business.

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