Complaints
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On September 9, 2024, I ordered a school pictures package that included a digital image that would be emailed to me. I have reached out to the business seven times to request that they email me the digital image I paid for. I received a response from the third request, which I replied directly to. There has been no response from that email thread or my subsequent requests.
Business Response
Date: 12/19/2024
Good afternoon,
Your initial digital image was sent via email on 9/19/24.
Your initial email regarding non-delivery was responded to on 10/14 and a new download was emailed to the provided email address.
Today, another Digital download was emailed to the email address provided on your receipt. Please ensure to check your inbox and spam folders over the next 24 hours.
If you have not yet received your download by then, please give our customer service a call vs email so we can assist immediately. ************
Thank you and have a great day
Initial Complaint
Date:07/27/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on 6-9-23 for 1 class picture(Order number ******** , price *****). Called 6-23-23 to inquire was told it should be there any day.Called 7-11-23 they said they were behind and would be sending out that day.7-26-23 called but nobody answered the phone.I would like my picture that I ordered but if they are not going to actually send it I would like a refund.Business Response
Date: 08/29/2023
I put a direct request in with manufacturing to reprint as high priority and completed a refund request.
This should be taken care of asap.
Reach out directly to the parent to inform them the items are on their way at no cost to them as well as the refund is processing for her troubles.
Thanks so much for your guidance with this and hopefully won't have any going further.
*******************************
Customer Service Assistant Manager
******************** | ********************** | Grad Team | Michael Barton Studios
************
******************************
*********, ** 48197Customer Answer
Date: 08/29/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************
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