Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I did receive letters, but my spouse did as well and called our insurance and was told to dispose of them as it will be sorted out, so I did the same. Both his and mine ended up going to collections, anyway. After finding out this happened to a colleague of mine as well with the same location, I thought best to alert you. Thank you for your help in this matter and for the business for eradicating it.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 05/12/2025

  Thank you for the opportunity to respond to the complaint submitted.
  We sincerely apologize for the inconvenience this has caused. After reviewing the patient's account, we acknowledge that the insurance claim was initially submitted to the incorrect insurance carrier in error.
  We would like to note that multiple attempts were made to resolve the matter prior to the account being referred to our collection agency. Specifically,five billing statements were sent, and nine outbound phone calls were placed to the patient in an effort to obtain a response and correct the billing issue.
  Due to the lack of response, the account was sent to the collection agency on March 24, 2025. Upon receiving a phone call from the patient on April *******, we immediately updated the account and submitted the claim to the correct insurance carrier. The claim was fully adjudicated by the insurance company on April 22, 2025.
  Following this resolution and patient outreach, ********* has removed the account from further collection activity. We would also like to clarify that the account was never reported to any credit bureau. Per the requirements set forth by the ************************************ (****), the balance did not meet the reporting threshold and therefore could not be reported.
  We regret any distress this situation may have caused and appreciate the patient bringing it to our attention. We remain committed to resolving any remaining concerns and delivering a high standard of service.
  Sincerely,
  **** *****
  Director, Revenue Cycle
  AIA Huron Valley Radiology, PC
  ************

• Initial Complaint

  Date:04/18/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23201870
  
  I am rejecting this response because: ************ provider made multiple attempts to contact your company to resolve the bill, there was never a response. Your company then took the liberty to send the bill to a collections agency, they too were difficult to contact. It seems that its purposeful to make your company difficult to contact.
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 05/12/2025

  Thank you for the opportunity to respond to the complaint submitted.
  We sincerely apologize for the inconvenience this has caused. After reviewing the patients account, we acknowledge that the insurance claim was initially submitted to the incorrect insurance carrier, in error.
  We would like to note that multiple attempts were made to resolve the matter prior to the account being referred to our collection agency. Specifically, six billing statements were sent, and six outbound phone calls were made to the patient, in an effort to obtain a response and correct the billing issue.
  Due to the lack of response, the account was sent to the collection agency on March 24, 2025. Upon receiving a phone call from the patient on April 14, 2025, we immediately updated the account and submitted the claim to the correct insurance carrier on April 15, 2025.
  At the same time the claim was submitted to insurance, Evergreen removed the account from any further collection activity.We would also like to clarify that the account was never reported to any credit bureau. Per the requirements set forth by the ************************************ (****), the balance did not meet the reporting threshold and therefore could not be reported.
  We regret any distress this situation may have caused and appreciate the patient bringing it to our attention. We remain committed to resolving any remaining concerns and providing a high standard of service.
  

  Sincerely,
  **** *****
  Director, Revenue Cycle

  AIA - Huron Valley Radiology, PC

  ************

  
  

• Initial Complaint

  Date:03/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]I am still waiting for one billing of $90.00 to be taken off my account. Date is 5/24/24 for a mammogram I believe. The lastest billing from this company still shows it unpaid and in collections. I did receive a letter from collection agency stating my account had been removed from them. I would appreciate Huron Valley sending the correct information to Priorty Health so they get paid and clear my account.
  
  Regards,
  
  ******* ***********-*******

  Business Response

  Date: 03/21/2025

  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience this issue has caused and understand how frustrating it must be. Please be assured that it is never our intention to bill our valued patients erroneously.  After reviewing the situation, we agree that the services in question should not have been treated as patient responsibility. We have taken immediate action to remove these charges from the collection agency. Additionally, we recognize that the details provided through your phone call, along with those from Priority Health, should have been escalated to our management team for swift resolution. Had this been done, we believe the matter would have been addressed much sooner.  We have thoroughly reviewed this process with our team and have implemented additional training to prevent similar issues from occurring in the future. We truly appreciate your patience throughout this situation and are committed to providing a smoother experience for all of our patients going forward. If you have any further questions or concerns, please do not hesitate to reach out. Your satisfaction is of utmost importance to us.  **** *****, Director, Revenue Cycle.  ************