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Business Profile

Floor Refinishing

Mr. Sandless Albert Lea

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7-03-2024, Deck repair and refinish and buying and installing 2 gates at both sets of steps. Power wash the deck, Replace 6- 16 foot boards on the deck and the entire top of railing, coat with 2 coats of **** **** stain, deck, spindles and railings along with Black stain on top or rails. Install 2 metal black child gates one each on each set of ************* came and did the stain and board replacement, sloppy job got stain all over white siding and gutters, missed multiple areas that should have had stain applied to it, top rail boards all warped terribly. We paid in full same day as they worked on deck and were told they would come back to install the gates, bring both colors of stain for touchup areas and cleanup the stain on the siding. Have contacted company via phone, text and social media (********) and at first stated they would get to it ****. After more attempts to contact ****, we get no response at all. Have since called and left voicemail for ****************************************** to see if they can get any response from this local company. Job has not been completed or anything fixed and company was paid in full.

Mr. Sandless Albert Lea is NOT a BBB Accredited Business.

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