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Business Profile

Resort

Arrowwood Resort & Conference Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My friend and I were to stay 1 night stay at the Arrowwood Resort 2 queen inland room for JULY 30TH 2024. I PAID by MY CREDIT CARD $100.OO DEPOSIT. My friends Husband became deathly ill. He actually ended up with septis and open heart surgery. I called *** *******, group Reservation ************ at 11:11 am July 26th to let her know we needed to cancel due to my friends husband serious illness and medical emergency. Also let message for ****** ******** Assistant Manager. I was told by *** ********* that she was being NICE and would refund 75.oo due to the emergency., if I sent her an ER note about his being admitted. I had my poor, stressed friend obtain this letter on 7/26/24 and sent it by email at 515 pm to *** *********. Of course it was a Friday. Emailed again July 28th and 29th making sure letter was received and refund pending. Forwarding to ****** as well...no response. Date we were to arrive July 30th no response or refund...Finally get email from ****** stating " I have discussed this reservation with *** and the management team at Arrowwood. We have agreed to allow you and your travel companion to reschedule your trip AT NO CHARGE for a future stay. Per resort cancellation policy...your deposit is nonrefundable. They now have went back on ***** work to refund with ER letter. We had until Mov. 30th to reschedule this trip. EMAILED *** and ****** of new date Nov.19 thru 20th and as per ******** email ...no charge for future stay. AS THEY STILL HAD my 100 DOLLARS. Well email today to confirm no additional charge and Wow! They now are charging for the entire stay of ****** minus the 100 deposit. Totally unexcecptable, how can you help me...these two cannot be trusted. I have emails. I will Not give them another cent. I am requesting 100 refund for All these broken promises. No one can predict this severe emergency . This whole event has been very very stressful. I canceled this TRIP because it is not paid in full as was promised. HELP !

  • Initial Complaint

    Date:07/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mar 16th,2024.booked a vacation at arrowwood resort for July 2nd through July 6th 2024. On July 1st,2024 a problem arose and i had too cancel the vacation. I used booking .com to book and cancel vacation. According to booking.com, there was. A 1 night penalty with a cost oof $380.03 for the cancelation. I have no problem with that.The following week, Thursday July 11th I noted that there was a $100 charge and a $1553. Charge by the resort. I called them and spoke with *************************. She stated that since this was through booking.com, they would have to wait to get permission from booking.com before refunding any money. I was okay with that. I received no update over the weekend. Left vm on Monday with *** and also *******************. *** called back and said she had no update. I did tell her that I had the email from booking.com stating the cancelation fee would be $380.03. She asked me to send that to her and she would then submit the request to accounting to refund the money. I sent the email and received confirmation that she received the email. That was Monday July 15th. Since that day I have sent a request for updates each day with no respond. I have also left vm's with no response. I simply want the refund of $1272 processes eland put back into our account.

Arrowwood Resort & Conference Center is NOT a BBB Accredited Business.

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