Reviews

Review Details

• Review fromL. U.

  Date: 01/09/2025

  1 star

  L. U.

  Date: 01/09/2025

  OVERALL, IF YOU PLAN ON TRYING TO ATTAIN A REBATE FROM FEDERAL PREMIUM THEN I WOULD THINK TWICE AND NOT EVEN WASTE YOUR TIME BECAUSE OF THE FOLLOWING: (1st rebate): I had to call Federal Premium because my rebate was rejected, and the Federal Premium representative said the failure in this scenario it was because the Federal Premium processor misread the details which required double or more the processing time. (2nd, 3rd, and 4th rebate): I had to call several more times again because of the same problems within the first rebate. In addition to the 1st rebate problems the customer service within ******************************************* didnt want to nor properly follow-up with the problems they created which required me to speak to a supervisor who also all failed to understand the details of the Federal Centerfire Rifle Rebate R10063 on all of my Federal Tactical TRU 223 Remington Ammo purchases even though I requested the previous representative to take detail notes on my 2nd phone call in order to prevent repeated mistakes and to log all the problems for future phone calls. What made the phone calls worse and worse was as I continued with future phone calls the representatives seem to have less knowledge and less confidence which leads me to believe that they have many of the representatives who did not want to listen to much of anything that I had to say and instead only wanted to spent most of the time telling me how they continued to make mistakes without any signs of a solution since they provided little to no assistance in fixing the problem. As of today, I also sent two emails to Federal Premium which I only received a response from one and was again informed with misleading information which also did not also indicate any corrective actions on a positive out.

  Federal Cartridge Company Inc

  Date: 01/14/2025

  We have passed this complaint onto the rebate ***** We outsource our rebate program to a third party so someone will check with them and get back to the consumer via the e-mail address provided.

  L. U.

  Date: 01/20/2025

  I attempted to attain more answers from the rebate department and they only provide more excuses which leads me to believe that Remington continues to not be trust worthy. These actions only tells me that Remington isn't able to provide any quality service or screen their outsourced rebate program for reliability and don't care how much they waste people valuable time.

  Federal Cartridge Company Inc

  Date: 01/23/2025

  The consumers follow up comment is about Remington Ammunition, Not Federal Ammunition. We are two separate companies. 

  L. U.

  Date: 01/25/2025

  As stated "These actions only tells me that Remington isn't able to provide any quality service or screen their outsourced rebate program for reliability and don't care how much they waste people valuable time." You stated that you are two separate companies, but ********* is still at fault since ********* didn't have to CHOOSE the outside company. Since Remington CHOOSE the company and CHOOSE not to correct the error in a quick and timely manner then this tells me that Remington is CHOOSING to continue to let the problem continue AND s******* the customers. With that said, are you stating that the situation is not Remington fault? Also, are you saying that I'm the person that created these problems or am I the person that was wrongfully treated? I hope you answer all the question since only a partial answer only tells me that Remington continues to fail and not intent to correct their own mistakes.

  Federal Cartridge Company Inc

  Date: 01/29/2025

  The consumer's issue is with Remington Ammunition not Federal Ammunition. These comments should be posted to Remington's BBB page as we are 2 separate companies.