We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Investigator

InstaFILE

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Investigator.

Reviews

Customer Review Ratings

1

Average of 5 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Teresa W

    Date: 01/24/2023

    Scam, scam, scam! I told them I was going to report them my credit card company as a dispute and they sent an email saying they would give my refund within 48 hours. Its been a month and I still havent seen it. Do not use this company. They prey that we will be on others misfortune!

  • Helen K

    Date: 01/05/2023

    I wish I could leave no stars review, DO NOT use the service!!! I filled a claim with them, paid $40, phone number does not work, tried to reach them via email 2 times only to get the response that they cannot locate my claim (8 days later) and I need to refile all over again but this time free of charge.Luckily as I started to panic and I have found the *** lost and found site following someone 's advice online and they helped me to reunite with my laptop back home - picked up from tsa in ** free of charge.

  • judy m

    Date: 09/20/2022

    SCAM!!!! After losing a tablet at TSA gate, ************** early June, I was given Instafile # to file a claim. Airport said there was no charge, but Insta. rep said I had to pay $39.99. I recieved 2 emails from them saying tablet not found, never heard again. Today, almost 4 months later, ************** emailed me that they had my tablet. They only knew it was mine after installing a new battery and finding my email. Instafile had ZERO to do with locating my tablet. Security told me Instafile is a fraudulent company and to report them to my credit card company. I replaced my tablet months ago, so am not paying for shipping and a new battery, after already losing $40 to Instafile. Of course, I've tried all morning to get them on the phone, no answer and mailbox full. DO NOT USE THEM!!!!!!!

  • William S

    Date: 09/06/2022

    ********* Almost fell for paying $39 to find an item I lost at a TSA checkpoint. I Googled "TSA lost and found" and they were the first search result. TSA has there own lost and found form on their website that is free.

  • Kathleen S

    Date: 08/22/2022

    ***** Very disappointed that I was taken advantage of...After realizing someone had stole my Fire 10" Table at ********************, I quickly went to the ****** website which directed me to INSTAFILE to complete a report and charge me $40.00. I NEVER HEARD from an agent or anyone since May 29. I have emailed them 2x asking them for an update, no reply, no phone call. I had just purchased this tablet and in the confusion of mechanical error and a returned flight, I thought this company was truly attached to ****** Airlines. Now, I know, no way. Instafile is fraud! I wish I had had more time to research, but it was total chaos. k Zero Stars!

InstaFILE is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.