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Business Profile

Towing Company

11th Hour Towing and Recovery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/27/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I will preface this by saying my car was repossessed. The company did what they were hired to do in that aspect, but everything after that is what I am concerned with. Car was repossessed on or around August 19. I found out by calling the police non emergency number and they provided me with the number of 11th Hour *************) to call. I started my calling that day. There was no answer and the message I got was that the voicemail box was full so I could not leave a message. I called every day and also sent emails. Everyone in my household (a total of 4 of us) called and sent emails as well. No answer at all. Fast forward to my daily call yesterday September 26 and someone answered. I was able to speak to someone. She asked for the last 6 digits of the car vin number and I provided her that. She said ok what can I help you with. I told her I wanted to come retrieve my personal items. She said she had an opening at 12:30 or 5:00pm the following day (September 27th). I took the 12:30 slot. I asked her what the address was so. She told me ***********************************************. I thanked her and started lining up my transportation to get there the following day. Fast forward again to today, September 27. I made it to the appointment on time just to go inside and see a sign saying they had moved. So I asked the guy there did they jus move today and he said no they have been gone awhile. So I called the number again. ****** answered. She was very rude and said she doesn't see any notes that I called and no appointments on the calendar with my name. I reassured her I did talk to someone in their office yesterday after calling everyday since August. She stated it doesn't matter now since my belongings have been disposed of. I asked her to have the owner call me because I do not believe this is a fair outcome. She just kept replying it has been 30 days. I told her I am aware of that, but have been calling for 30 days with no answer. She was very rude and ended up hanging up on me.

  • Initial Complaint

    Date:08/26/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been contacted these people they never return my phone call they have all my legal documentation along with some important belongings to belong to my children and I no one is ever returning my calls I dont know where my things are they respect my car they took everything and they dont wanna give it back

11th Hour Towing and Recovery is NOT a BBB Accredited Business.

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