We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hockey Club

Shine Sports Group L.L.C.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hockey Club.

Complaints

This profile includes complaints for Shine Sports Group L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Shine Sports Group L.L.C. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/05/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I registered for a Shine hockey camp on April 10th for the camp to be held August ***** at the ****************************** in ************, **. The fee of $650 was charged to my credit card. I was given the following information as a receipt when I registered online :Order: R675128034 | Date: 2022-04-12 *********** stated they would follow up with me at some point regarding hotels, player profiles, and other information regarding the camp, but I have received nothing. I have tried to contact the company in several ways. I have tried their webpage chat, which only states that they will get back to me in the chat or via email (I provided my email and cell phone number). I also tried to email them at the email provided on my original receipt. I have finally tried to contact them using two phone numbers (one provided on the original receipt)... both have been unsuccessful (one says the number is busy, and the other says the phone number is incorrect). The camp is one week away and I still have no information and I am beginning to believe they took my money and ran. The website still states there will be a camp but no other info is given: https://shinecec.com/ols/products/shine-mpls-august-*****-womens-college-exposure-camp I am hoping to get a refund for this camp since I have been unable to find out if the camp is even being held. I would like to contact the company first and foremost, but none of my efforts have been successful. I am trying to also contact the ****************************** to find out if they have any information but those efforts have been unsuccessful so far also (I have not received a return phone call from messages left at the school ice arena and athletic department).

    • Initial Complaint

      Date:08/04/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We registered for a hockey tournament which was advertised to be a tournament with college scouts present. The website said hotel information to come, which never came. We have had zero information sent about the tournament, what colleges will have scouts there, **********. We are one week out. People have tried reaching out. The website was no longer functional. Found out he got a new website, domain etc. There are posts about ***** the owner being a scam artist. I would like a full refund of my money from this owner. You cannot take someones money and not deliver on a product. I work, I have to plan when we would travel etc. We cannot be expected to drive 5 hours to go to a tournament that *** or *** not be taking place. Are there referees? Is it actually scouted? How many girls are registered? It seems this man is hiding. When there are posts asking if SHINE hockey is still in business and another one saying this person paid $900 for a camp that was never held, it seems that this organization needs to own up to taking peoples money and start refunding it.

    Shine Sports Group L.L.C. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.