Complaints
This profile includes complaints for Mills Motor, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
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Initial Complaint
Date:05/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Contacted finance department re: getting a refund on gap insurance and service plan due to selling of vehicle. We went there in person to speak to someone in finance 4-6 weeks ago but they were too busy. We left our contact info but never got a call back. I have left at least 2 more messages with no return call. We were originally told that it may take a month to get our refund, but no refund or call back has been received.
Business Response
Date: 06/19/2024
Our Finance Manager, ***********************, spoke to *************************** several times over the last 4-6 weeks. ********* shared with *** that her husband would be taking over the loan for her vehicle. On June 5th, ********* asked *** about her vehicle warranty and transferring it to her husband. *** explained the benefits of the warranty, and provided ********* with the number for ***** as *** cannot transfer vehicle warranties and that **** would require processing the warranty transfer on her vehicle. At that time, *** does not recall that ********* asked her about *** cancellation, she only mentioned the warranty at that time per ***. Today in follow up, *** cancelled the *** policy and requested a refund to be processed for ********* by our ********************* in the amount of $818.54. *** also called **** to check on the status of the Warranty transfer. **** informed *** that ********* cancelled her vehicle warranty on June 11th, and that they/**** processed the refund for ********* as a transfer to us at Mills Motor on June 12th in the amount of $3,692.56. *** was not aware of this, as he did not receive an email or any notification from **** that they had issued this refund. *** processed a 2nd refund request today to our ********************* in the amount of $3.,692.56 for *********. These 2 refund checks will be sent to ******** via ***** as soon as our ********************* processes them. Our Company CDK software system is experiencing a critical Nationwide outage due to a cyber incident, and we do not know when we will be able to process these refund checks due to this. Please be assured that as soon as CDK restores its customers, we will get these refund checks processed right away and sent via ***** to *********. We apologize for any miscommunication and for the delay in ********* receiving the information and refunds she wanted, and we will do our best to remedy this situation as soon as possible. Thank you!
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