Reviews

Review Details

• Review fromSusan H

  Date: 04/19/2024

  5 stars
  Our two dogs have been at Dogz and Katz several times now. Carmen and her staff have cared for them as if they were their own family. We love watching the videos, and appreciate all of the little extras our dogs enjoy. It is a safe, loving environment for your pets! Highly recommend!

  Dogz & Katz Luxury Pet Boarding LLC

  Date: 04/20/2024

  Thank you, Sue! We love Maggie and Finn.

• Review fromTeresa B

  Date: 12/22/2023

  5 stars
  Wow. It's the best! Our dog and cat loved being there, and Carmen and her staff are so kind to pets and their people. We got daily pics/videos of them playing with the other pets, or just chilling with the staff. Each animal gets an adorable themed room with a window, cat tower for cats, toys - all the things they have and love at home, plus you can bring things that would make your pet comfortable. (You can see the rooms on their website and the pics and videos on their Instagram and Facebook sites.) They have rules and protocols to make sure the animals are safe and their food and belongings are kept separate, but not long nit-picky lists like I've seen at other boarders. We have found our pets' forever vacation home!

  Dogz & Katz Luxury Pet Boarding LLC

  Date: 12/25/2023

  Awesome. I'm so glad they will both come back for a vacation!! Thank you for the wonderful review. We all love these animals and they make our day. I'm so glad you are happy with the services (I don't like long nit-picky lists either...upcharging for things that should just be expected). We will wait patiently for your next visit!

• Review fromAllyson K

  Date: 11/27/2023

  5 stars
  Dogz & Katz Luxury Pet Boarding is incredible. They were very accommodating for a last-minute reservation for my three cats over the Thanksgiving weekend, and they made sure to get them in the same room together. They posted daily with pictures/videos of them on their Instagram which helped me keep up with them. The place is super clean, and it's very clear that everyone there cares about the animals that are boarding with them. I will never go anywhere else, even though they are 40 minutes from my home. These guys are so worth the drive to make sure my cats have a comfortable stay with a team that will give them attention and love.

  Dogz & Katz Luxury Pet Boarding LLC

  Date: 12/15/2023

  I'm sooo happy you were happy!! And I am glad you can see the love we have for animals. They are our lives, both on the job and off the job. Thank you for bringing your babies here and I look forward to having them here again.

• Review fromKelly K

  Date: 10/06/2023

  5 stars
  This facility is amazing. I have a high strung German Shepard and a Rescue Pit Bull that need special attention. They go out of their way to make sure my babies are well cared for and get the special attention they need. I highly recommend Dogz & Katz.

  Dogz & Katz Luxury Pet Boarding LLC

  Date: 10/07/2023

  So glad you are happy with our facility, *****! We treat your babies like they are ours. Thank you for the review.

• Review fromRenee T

  Date: 10/04/2023

  5 stars
  Our four month old rat terrier puppies had a great stay at Dogz and Katz. From the initial visit to tour the surroundings, the clear communication of what to expect during the drop off and their stay, the fantastic pictures/videos of their play time, the roominess of the play areas, it was a great experience. Carmen was very flexible and easy to work with. She was wonderful with our duo and we will definitely be back!. Thank you Carmen!

  Dogz & Katz Luxury Pet Boarding LLC

  Date: 10/06/2023

  And thank YOU, *****! I am so glad you and your little friends liked it here. I can't wait for them to be back. I appreciate the review too :)

• Review fromPatrick U

  Date: 10/03/2023

  5 stars
  I literally drive an hour to bring my cats. It’s the only place that allows for enough space for them to play and stay in the same room together. The themed rooms are great. Carmen is flexible in terms of drop off/pick up time, and receiving pictures of their adventures while I’m gone is a nice touch. One of my cats is a bit skittish, so the fact that Carmen spent time getting him out of his shell, and to trust, just shows the care and concern she has for animals.

  Dogz & Katz Luxury Pet Boarding LLC

  Date: 10/04/2023

  Thank you so much for your kind words! Mona and Vinnie are super nice cats. I can't wait to see them again.

• Review fromWade Y

  Date: 10/03/2023

  5 stars
  We’ve always had a great experience with our 2 dogs. The daily pictures and videos are nice to see when we are away. We trust Carmen and appreciate her care towards our dogs!

  Dogz & Katz Luxury Pet Boarding LLC

  Date: 10/04/2023

  Thank you, ****, for your review. I am so glad I have your trust and you know I always treat your doggies like they are my own.

• Review fromArielle Y

  Date: 09/30/2023

  5 stars
  We have two dogs, a younger goldendoodle and a an older lab. The kennel is always so clean smelling and looks very well taken care of. I love that the dogs are boarded in an actual “suite” with a cute little window, not some big room with a bunch of chain linked dog cages. Carmen encourages us to make their room feel like home - with all of their favorite toys (and bedding, if we prefer) and to bring plenty of their preferred treats! Our dogs share a suite, which works out perfectly for us.
  Outside, there’s plenty of fenced in space for the dogs to run and play. They probably get more time for play and exercise here than they do at home, all year around.
  Our older dog has some anxiety issues related to being away from us/home, Carmen has patiently worked with us, our vet, and our dog to manage his anxiety successfully when in her care. When we pull into Carmen’s driveway, both of our dogs immediately become so very excited in the car because they know where they’re going. I fully trust Carmen with our boys and know that they’re in the best of hands while we’re out of town. We’ve used several other kennels in the area, and I wouldn’t bring my dogs back to any of them, but without a doubt, Dogz & Katz is our go-to time and time again.
  I love that Carmen posts videos/photos of the dogs on social media and is always available by text/phone for me to check in while we’re gone. Our dogs come home absolutely exhausted after a week or weekend playing and having too much fun at Dogz & Katz, which is exactly what we want.
  Carmen takes the safety of our dogs seriously and will not let them be out of the fenced area, even going to our vehicles, unless collared and leashed. She takes her job and business very seriously, and only wants the best for her customers and their furry family members.
  Thanks, Carmen, you’re great, and our boys absolutely love you!

  Dogz & Katz Luxury Pet Boarding LLC

  Date: 10/02/2023

  ******** Thank you for all your kind words and feedback about *** and ******. I am so glad you found me and I have the pleasure of taking care of *** and ******. They have become my part-time kids and it is so fun to see them change over time. Also, I love working with you to get them feeling their best. I love watching them play and have fun and am so glad they are excited to come here each and every time!

• Review fromAbbey O

  Date: 09/24/2023

  1 star
  My dog was attacked twice by the same dog ate Dogz & Katz and the facility continued to allow them to play afterwards. I have record of a phone call with the owner stating there were two attacks. My dog was injured at Dogz & Katz and no one at the facility noticed or bothered to check him out after both attacks occurred. The facility also did not make me aware of any incident until after picking up my dog. When I called to make the facility aware of this, they were “in total shock” and offered to pay half of my vet bill which ended up being $1,900. I have record of this call as well. He was rushed to the emergency vet later in after collapsing. He had bites on his ear, mouth, face and top of his head. He also had a very large wound oh his neck that was infected and oozing. I emailed them photos of my dog’s injury as well as my vet bill and was ignored for 2 weeks. I decided to leave a google review to make other people aware of this situation after seeing the lack of concern from the facility where the owner finally found the time to respond by attacking my character saying I was personally attacking her, saying I am a malicious person with a vicious character. She then proceed to contradict everything that she told me on the phone. When my dog collapsed, he was unable to walk. We had to carry him to the car and he was brought in on a gurney. I laid on the emergency vet floor holding him crying for hours. Carmen, the owner of this facility, thinks I am a malicious person for sharing my negative experience at her facility on google. She did not even have the decency to respond and instead chose to ignore me hoping the problem would go away and only responding to my public review now to protect her business. Maybe you should’ve protected my dog? She also claimed I was telling people to give her google page bad reviews. This is untrue, if people I know hear about my experience and feel strongly enough to leave a review then they have every right to do so.

  Abbey O

  Date: 09/29/2023

  *equested vet records twice but not provided so contacted vet directly. Discussion with owner was if **** was actually bitten, I would deliberate further. Vet records showed no indication of dog bite. While under my care, **** was not attacked. He had minor scuffle with another dog over toy, behavior not uncommon in dog groups. These incidents do not require owner contact. After toy removal, dogs were placed together. No further altercations occurred. Toy aggression was discussed upon pick-up and that they played well remainder of time. Vet records show **** had hot spot and no injury from dog fight/bite. We did not see pus/oozing. Area may have been scratched/opened up after leaving. Hot spots are hard to notice until shaven. He left here happy, wagging tail, in good health. Vet record states probable soft tissue injury" (may be caused by overuse to muscles, tendons, ligaments) with zero mention of puncture wound/bite. **** was extremely active here during stay. I have video showing playtime. ***** commented on how she loved seeing him having a good time. After picking up, owner drove with dog from ********* to *******. Extreme activity, followed by hours of inactivity could cause intense stiffness in muscles/joints, thus, a likely cause of his "lameness." The owner's girlfriend posted review on ****** and another one on boyfriend's account, just to give additional negative review. She contacted friends/family members to leave 1-star reviews. She states, "if people I know hear about my experience and feel strongly enough to leave a review then they have every right to do so." However, posting more than one review or fake reviews violates ****** *eview policies as seen on ******s website: Prohibited & restricted content, Deceptive content & behavior, Fake engagement. Contributions to ****** Maps should reflect a genuine experience at a place or business. Fake engagement is not allowed and will be removed. Content that is not based on a real experience and does not accurately represent the location or product in question. Content that has been posted from multiple accounts to manipulate a places rating. Owner signed company contract prior to dog care: **************** A group play environment (dogs only) and sometimes private play, has the potential risk of minor to serious injury, illness or loss of life. I will not hold ************ the company owners or any staff member liable for any claim arising from injury, illness or loss of life to my pet(s). I will allow *********** to give first-aid treatment. However, in cases of medical emergency, my pet(s) will be transported to the nearest veterinary clinic or emergency veterinarian for after clinic hours. I agree to pay any medical expenses incurred during my pet(s) stay if an emergency arises that threatens the health of my pet. *********** will make all reasonable attempts to contact me in event of an emergency prior to veterinary visit unless event is life threatening. I give my consent to have my pet(s) treated for care under the above circumstances and will pay for all services rendered according to my wishes stated on the reservation site. I also authorize my *********************** provider to release medical records in an emergency in order to provide the best care for my ill or injured animal."The conditions he had were not dog bites, but hot spot, extreme fatigue and painful muscles. While under my care, there were no signs of illness or injury. ****'s Vet record MEDICAL HISTO*Y 06-Sep-2023 to 06-Sep-2023 Lameness Exam: E* Body weight: ***** kg Discussed: tech discussed work up and provided estimate, O elects work up through E*. Went over lab and rads with O, no obvious fractures, BW overall ok except mild hi WBC, 4Dx neg; recd symptomatic tx pain meds + abx; medical management of the hot pot on the side of the face; recd follow up with a vet in 5-7 days and sooner ifP worse; O ok plan. EXAM FINDINGS Whole body General findings Alert- Pain score (out of 4) = 3BCS (out of 9) = 6BA*, MM pink and moist; C*T < 2 sec Mouth: adult dentition EENT: No ocular discharge, no discharge external ear, no nasal discharge,NSFCV: No cardiac murmurs or arrhythmias auscultated, pulses S/S, NSF*ESP: Eupneic, normal bronchovesicular sounds in all lung fields, NSFPLN: No peripheral lymphadenopathy noted, NSFINTE: area of crust and scratches with discharge in the fur on the * side of the face/neck, erythema of the *******, small crusts on head ABD: Abdomen soft and non-painful, no obvious organomegaly, NSFUG: Bladder small/soft, 1 ******** in ******* MS: ********** x4, lame on both front legs (worse on the right), also stiff gait in the hind legs, painful carpus on flexion bilaterally, mild-moderate swelling of the *TL paw/metacarpal area NEU*O: No obvious ataxia, NSF Imaging results *adiographic findings- Assessment:-No radiographic finding explains the clinical signs. Suspected soft tissue injury. Consider repeat radiographs if the clinical signs persist.-Unremarkable thorax and abdomen.Specialist: Dr. I, DECVDI ASSESSMENTS Lameness Lameness - */O soft tissue vs orthopedic vs neurologic vs other Client: Attavio (******) Patient: Sako- AT-HOME CA*E INST*UCTIONS PATIENT: Sako DATE: September 06, 2023 DOCTO*: ********** VMD DIAGNOSIS: Lameness front legs, worse on the right; stiff gait hind legs, hot spot on the right side of the face/neck DIAGNOSTICS PE*FO*MED:1. Blood work: midly elevated white blodo cell count 2. X-rays: no obvious fractures, suspected soft tissue injury.Oozing and pus on face was
  due to hot spot, not dog bite. From VCA Hospitals: Canine hot spots, also known
  as pyotraumatic dermatitis or acute moist dermatitis, are red, inflamed skin
  lesions that appear quickly, ooze, and may contain pus. Hot spots can be found
  anywhere on a dog’s body, but the most common sites are the head, legs, and
  hips. These painful, itchy, smelly sores may be very obvious or may be hidden
  beneath matted fur. Hot spots are usually caused by self-trauma when a dog
  scratches an itch so vigorously that it creates an open wound. Oozing
  and pus on face was due to hot spot, not dog bite. From VCA Hospitals: Canine
  hot spots, also known as pyotraumatic dermatitis or acute moist dermatitis, are
  red, inflamed skin lesions that appear quickly, ooze, and may contain pus. Hot
  spots can be found anywhere on a dog’s body, but the most common sites are the
  head, legs, and hips. These painful,
  itchy, smelly sores may be very obvious or may be hidden beneath matted fur.
  Hot spots are usually caused by self-trauma when a dog scratches an itch so
  vigorously that it creates an open wound.