Complaints

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• Initial Complaint

  Date:04/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband called to request service from the company. He wanted to pay over the phone before the delivery but was told to wait until the gravel was delivered. When they arrived he had his checkbook and wanted to pay. He was told they would send a bill. Once the bill was sent it was for $55 more than the amount agreed upon when the order was placed. The amount agreed upon over the phone when the order was placed was $168.99. My husband paid $100 on 1/4/2024 another $200 on 2/5, $27.59 on 3/4 for a total of $327.59 of the $168.98 owed. They called me at work in February threatened to garnish my wages if it wasnt paid in full. I told the collector that this has nothing to do with me.my husband sent them a text message saying not to contact me at work. Again in March after the second payment was made they again called me at work threatening to garnish my wages. Again my husband sent them yet another text telling them not to contact me at work. On April 2 after receiving the third payment for a total of $327.59 for $168.99 worth of product I again was called at work and threatened to have my wages garnished. We have overpaid this company and still are being harassed for payment. It needs to stop!!

  Business Response

  Date: 04/08/2024

  For wanting to pay over the phone, we do not accept payments over the phone & do not accept credit card payments.  Customers are asked to pay the driver or mail in a payment. Delivery was made on 6/9/2023. At the time of delivery, the customer did not offer a check for payment to the driver. So, an invoice was mailed to the customer on 6/16/2023. The quoted price was $290.99. This was stated to the customer over the phone & was written down for record.  A statement was mailed on 7/26, 8/27, 9/27, and 10/26. In that time, a payment was never sent in. The customer never called us notifying us of any problems. On their 11/25 statement, I noted that if payment isn't received, their balance will be sent to collections. As it had been 5 months of not receiving a payment and no communication from the customer. I called the customer on 11/27. The customer answered his phone. I said, "Is this ***?" He said "hello?" again. I said, "Hi is this ***?" He said "yes". I told him who I was and from the business I was calling from and told him that he has an overdue balance. He hung up the phone. I called back, the phone rang, and it went to his voicemail. From 7/25 to 12/25, finance charges were added each month due to no payment made. These finance charges were shown on the statement each month.  When a customer places an order, they do need to pay their bill. This customer made no attempt on their own to pay the bill and no attempt to call to let us know of any issues.