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Business Profile

Bedding

Borofka's Furniture

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bedding.

Complaints

This profile includes complaints for Borofka's Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see

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Borofka's Furniture has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/29/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to buy a swivel glider chair and a love seat. What they delivered was nothing like what I sat in and ordered. The chair was cheap (you move and the whole chair moved, the fabric did not even match in the arm part). I paid $6,847.72 for this furniture. They had to switch out 3 chairs (each not what I wanted and poorly made) and 2 couches. This was there fault in building something that was nothing like what I sat in and what I paid for. I told them I would expect to get the same furniture that I sat on and that did not happen. This business has been the worst place I have ever bought furniture. What you see is not what you get. The sofa was supposed to be a love seat (which is what I initially ordered) they sent this long 80" sofa so I wanted them to bring me the love seat that matches my chair. I was getting pretty angry and told them to bring me the exact chair that was in their showroom. Finally I got a sturdy "real" piece of furniture. They now want me to pay them money to get this couch changed to the love seat I originally wanted. Here is their reply to actually getting what I wanted:The sofa you have was $4869.00. The loveseat we discussed this morning is $4768. Loveseat ******* Return fee. *******. Delivery ****** Returned sofa ******** tax on delivery ***** Total Due $1520.81 Please help this deceitful business give me what I originally wanted. I will not pay them one cent more.I am 66 years old and this has caused me extreme stress. Since what they have been doing is their fault, they are the ones who should pay to get me what I ordered. They kept saying (after giving me bad furniture) that this does not come with that, this does not come in that model, a number of excuses. I expect to get the furniture I sat in in the store and exactly what I ordered. This is a scam company and it makes me very angry. Thank you. I would appreciate any help.

      Business Response

      Date: 06/07/2024

      All, 

      It will take me some time to excavate all the paperwork, and assemble a response to this complaint as we have attempted to make ********************* happy many times.   I hope to assemble the paperwork and submit by June 14th. 

      Thank you,

      ***********************

      Business Response

      Date: 06/12/2024

      Borofka's furniture has built ********************* 2 custom sofas and 2 custom chairs.   We have also delivered a third chair to which she seems content.   All Items came in exactly as ordered and without defect!

      Overall,  our designer *** and store manager ****** worked with ******************* and her friend ****** to get something that **** wanted.  Problem is the goal posts keep moving.  

      We have now arranged with **** to have a loveseat delivered to ****'s home the week of June 17th, hopefully this is what she wants.  If not I am sure we will have to revisit this situation. 

    Borofka's Furniture is NOT a BBB Accredited Business.

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