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Business Profile

Electrician

Erickson Plumbing, Heating, Air, & Electrical
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/16/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of first visit: Dec 26, 2024. We called about not getting hot water, only lukewarm water, and the first ******* that came out said it was not the water heater and proceeded to change a cartridge in our master shower and charged us $800 for it. He also broke the handle of the shower, reversed the hot and cold directions, and did not tell us it broke.The problem persisted and we continued to have lukewarm water. I called the company and they sent another guy out and he didn't know what the problem was either. I called Erickson and they asked if they could make it right. I made it clear that I will not pay another dime and I expected money back if it ended up being an issue that would have cost me less than $800. They verbally agreed over the phone. They agreed they had misidentified the issue and it was on them to fix it. Erickson sent out a THIRD ******* and he looked at our water heater, said it was a pipe that needed cleaned out, cleaned it out and the problem was fixed.Afterwards I called to settle with them and see what they could refund me since it was an easy fix.They refused to refund any of the $800 saying they had spent a lot of time on the issue and going back on their word to make it right with me. It should absolutely not be on my dime if they couldn't figure out the problem until the third try and they also absolutely took me for a ride charging me $800 to begin with. I worked with them on good faith to fix the problem expecting them to make it right with me in the end since they were at fault for misidentifying the issue, not fixing it, charging me $800 for not fixing it, and breaking my handle at that. They should have only charged me for what it would have cost to fix the issue if they had not misidentified it to begin with.

    Business Response

    Date: 01/17/2025

    We have contacted the customer in an attempt to resolve her complaint but have not yet heard back. We'd like to get it resolve as soon as possible but believe a phone conversation is necessary to do so.

Erickson Plumbing, Heating, Air, & Electrical is BBB Accredited.

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