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Business Profile

Exercise and Wellness

Pure Barre

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise and Wellness.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/09/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I bought my unlimited classes per month membership, the studio typically offered 1 early morning class, 2 classes 9:00-noon, and 2 evening classes. I work nights so I mainly went 9:00-noon. They gradually started dropping classes offered in June and by the beginning of July they only offered 9-noon classes a few day a week. I texted the ** because I wanted to talk about dropping my membership to a less expensive one because they weren't offering many classes (7-14-2022). She had kept telling me more classes will be offered, but in reality less classes were offered. She never responded and eventually I heard she doesn't work there. I emailed that I wanted to cancel my membership because by the end of July they were down to 1 class offered in the 9-noon time. 7-26-2022 I again requested my membership dropped down. No response. Same date I requested a cancel because no one responded. I tried to cancel in person but the employee told me they can't do anything and I must send an email to the Arden Hills location. 8-2-2022 I emailed them to request a membership cancel. No response. 8-2-2022 I also emailed ****** to request a cancel. No response. I went in to the studio 8-4-2022 and was again told by an employee that they can't do anything. I hand wrote a letter for her to pass on to cancel my membership. No response. I have left voicemails because the studio is rarely open so no one answers the phone. No one calls back. If a studio is going to sell memberships, they are obligated to fill their end of the bargain by being open and offering classes. They now offer only about 1/4 of the classes that they did when I bought the membership. I contacted my credit card company and had them stop payments to this business. Now I received emails 8-6-2022 wanting new credit information. I still can't get a hold of any manager or owner. The teachers say there is a new owner but have no contact information.

    Business Response

    Date: 09/13/2022

    This is the wrong location - should be the ****** location

Pure Barre is NOT a BBB Accredited Business.

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