Reviews

Review Details

• Review fromTara C

  Date: 07/10/2025

  1 star
  I do not in any way shape or form recommend using this company for your flooring needs. We had to help the installers move the furniture they were hired to move. We never got a call on the day of install they just showed up at random with no notice and no time of arrival. They took a large gouge out of our existing kitchen flooring when installing our carpet and when they were ask how they were going to fix it they came out and put what looks like an office trim piece over the existing trim piece to cover the gouge as a bandaid and called it good! The day the came to "fix" the issues they created they were scheduled to come out to our house at 2:30 the afternoon because that's when we would be home and called to ask if they could come out at 8:30am. The appointment setter called us on the day of the appointment telling us she was out of the office that day but hopes that everything was taken care of the day before!? We live in a mobile home and when they installed the carpet then didn't compensate for any of the flooring seams so you can feel ever one of them under the new carpet that you couldn't feel before. I am not pleased with the service we received at all.

• Review fromscott s

  Date: 09/22/2022

  1 star

  scott s

  Date: 09/22/2022

  I should have read others reviews before selecting this Company. I want to share our familys current and rather unsatisfactory experience with Flooring Expo by Carpet King. We entered into a contract with this business to have three small bedrooms carpeted (2 of which have old wood flooring that was to be removed). We were very specific in the contract (Remove wood flooring).We scheduled install and had all three rooms emptied and ready. The installers arrived at 8:30am and looked at the three rooms and, despite a language barrier between us, they told me that they would carpet over the wood floors. I let him know that we purchased services ( totaling $1,300!) to have the old wood flooring removed. He said they dont have experience removing wood floors and that we would need to have someone else do it. I told him to just carpet the one bedroom and we would have to contact Carpet King to see why they didnt have someone qualified to remove the wood flooring. I called Carpet King, they said they didnt know why their installers did not proceed to remove the wood floors. Their install **** contacted their installers who told them we didnt remove the wood floors because they were nailed down (imagine that!). Needless to say, this is turning into an inconvenience. All the bedroom furniture will have to be put back (so we can sleep in our bedrooms) and a second install day scheduled at a later date (and remove all the furniture again).Its all manageable, but wanted to share in case others needing carpentry want to just avoid the inconvenience we have experienced. ********* being 20/20, next time we seek a good home improvement business, we will be sure to read reviews and recommendations by others. Caveat Emptor Best wishes to you fir your home improvements.
  

  Flooring Expo by Carpet King

  Date: 09/27/2022

  The client is correct: the carpet installer could not handle the take-up of the wood floor, since it was nailed down wood. We should have done a better job scheduling that part of the job. We dispatched a wood installer the very next day, who removed the existing wood floor per the contract terms. Customer complaints are the schoolbooks from which we learn, and we learned that we should do a better job scheduling the right technician for the right task.We apologize for our clients inconvenience!