Complaints

This profile includes complaints for Pearson Education's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Pearson Education has 31 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Pearson Education

  5601 Green Valley Dr Ste 220 Bloomington, MN 55437-1186

• 

  Pearson Education

  1313 Lone Oak Rd Eagan, MN 55121-1334

• 

  Pearson Vue

  36 Hemingway Dr Riverside, RI 02915

• 

  Pearson VUE

  PO Box 822749 Philadelphia, PA 19182

• 

  Pearson Vue

  PO Box 14209 Raleigh, NC 27620

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  attempted to take a test through Pearson. Pearson logged me off of the test, marked me as a no show, and refused to allow me to reschedule the test. I spent seven hours on the phone with them and sent multiple emails to try to sort out the issues. Pearson double charged me for another test instead of rescheduling. unprofessional call center and inappropriate charges. The amount of time spent trying to schedul the test was unacceptable.I presented to the first test with the following forms of ID. Legal Name Married Name Drivers License: Legal Name Passport: ******************* ID: Married Name Marriage License: Married Name ********************** had my test registered under my married name. I presented documentation showing my married name. I started to take the exam. The Pearson ******* logged me out and marked me as a no show. I have multiple case numbers. Case Number ******** Case Number ******** Case Number ******** Case ******** Pearson would not reschedule the test; they charged me for another exam. 1. I need the first exam I paid for to be rescheduled. 2. I need a refund for the second exam.

  Business Response

  Date: 04/11/2023

  Pearson VUE is a computer-based test delivery provider for information technology certification and professional licensure exams.  Pearson VUE operates over ***** Authorized Test Centers.   Pearson VUE worked directly with the consumer to address the concern and we believe this matter has been completed.  Pearson VUE therefore considers this matter resolved and respectfully requests that you close this complaint with notation of proper handling of the underlying incident.

• Initial Complaint

  Date:03/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01/10/2023 I tried to take a reading test through their website, and they charged me ***** dollars plus tax to take the exam. Upon trying to take said test they told me my tv would not work as a computer monitor. The issue with this is, they allowed it for 2 previous tests. When asking for a refund for the first 2 voided tests I requested a refund due to lack of communication on their part and was denied.

  Business Response

  Date: 04/12/2023

  GED Testing Service LLC is a joint venture of NCS Pearson, Inc. and the **************** on Education.  Pearson Education is an affiliate company of GED Testing Service LLC (GED Testing Service or GEDTS).  NCS Pearson, Inc. is the parent company of both entities. GED Testing Service is the owner of the well-known GED test.  GEDTS will reach out to attempt to resolve this matter.  We do not charge tax, so we really want to understand the issue.   We have requested Customer ********************** to reach out via email or phone to help the consumer.  GEDTS therefore considers this matter resolved and respectfully requests that you close this complaint with proper handling of the underlying incident.

• Initial Complaint

  Date:03/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  pearson vue is a testing company that offer services to various institutions in the US. They are defrauding applicants and have a system that is flawed; there are a lot of issues with their online system which creates countless of back and forth between the entity that hires them and them. They fail to update costumes data which causes problem..there are many inconsistencies in the way in which they operate and they are running a business model so that people fail and have to retake the test over and over again so that they can make more profit of of people. This company knows that test takes are in a vulnerable position and that their future career depends on the test that they provide..test takes are afraid and put up with the abuse for the most.This company should be held accountable; legal process by the US court and it has to be band from issuing test in the US.Sincerely,

  Business Response

  Date: 03/17/2023

  Pearson VUE is a computer-based test delivery provider for information technology certification and professional licensure exams. The candidate tested on 3/7/23. During their session the candidate was confrontational towards the *******, used abusive language, and refused to comply with the ********* requests by leaving the webcam and having their mobile phone within arms reach. As such, their exam session was revoked correctly. They were informed to contact the test sponsor regarding next steps. 

  Pearson VUE therefore considers this matter resolved and respectfully requests that you close this complaint with notation of proper handling of the underlying incident.

• Initial Complaint

  Date:02/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several months ago, I registered with Pearson VUE to take the CompTIA Security+ Exam. I have changed my exam date three times, realizing it will be several years before I have the time to study for the exam. I tried to request a refund online, but they will only refund to the credit card used to register for the exam. The problem is that the card I used is under the ** loyalty program, and ** moved the card from *********** to ******* *****. I had no control over this move. I could either accept the change or close the account either way, I would not have access to the account I used to register for the exam. I spent over an hour being passed around to customer ********************** personnel, each telling me there was no way to get a refund without the previous account. I am asking the BBB to help me get my $381 back.

  Business Response

  Date: 02/21/2023

  We have reached out to the candidate and we believe this matter was resolved to the candidates satisfaction. If still in need of assistance, the candidate has been advised to contact our customer ********************** department. Pearson VUE therefore respectfully requests that you close this complaint with notation of proper handling of the underlying incident.

  Customer Answer

  Date: 02/22/2023

   I am rejecting this response because:
  
  I don't have access to the account so I can't receive the refund. Can they just cut me a check and send it to the address on record? 

  Business Response

  Date: 03/01/2023

  We are not able to issue a check but the candidate is able to provide us with a secondary card if needed. If still in need of assistance, the candidate has been advised to contact our customer ********************** department. Pearson VUE therefore respectfully requests that you close this complaint with notation of proper handling of the underlying incident.

  Customer Answer

  Date: 03/05/2023

   I am rejecting this response because:
  
  I've talked to the company multiple times and each time they say they can only issue a refund to the card used to register for the exam. I need a person and phone number I can talk to directly that can make the credit card change. I've spoken to several representatives and none of them have been able to complete this task.

   

  Also, the response reads as if Pearson Vue has contacted me about this case and offered a path forward. If I am understanding their responses correctly this is not accurate. I have not spoken with or can not find an email from Pearson Vue since I started this case. 

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a Science Test scheduled for this morning at 5:30am February 7,2023. That was not launched, the representative had broken English, did not do his job to launch the test. My desk was cleaned from the night before in my office I work from home, so my desk stays clean. The order number #************** Paid on Sunday February 5, 2023, immediately after I passed the Science Practice test. I would like to re-schedule or receive my ***** dollars back. This heart breaking after studying, paying my hard-earned money. Set out to further my education for this to happen, it horrible. Pearson Vue Education GED IS VERY HARD TO CONTACT THE NUMBERS DO NOT WORK NEITHER DO THE LIVE CHAT>THAT ALONE IS VERY UNPROFESSIONAL FOR A STUDENT TRYING TO GAIN THEIR EDUCATION!!!

  Business Response

  Date: 02/24/2023

  GED Testing Service LLC is a joint venture of NCS Pearson, Inc. and the **************** on Education.? Pearson Education is an affiliate company of GED Testing Service LLC (GED Testing Service or ***TS).? NCS Pearson,Inc is the parent company of both entities. GED Testing Service is the owner of the well-known *** test, the four-subject high school equivalency exam that is nationally and internationally accepted by colleges and employers.? Individuals must pass each of the four (4) content area tests with a score of ************************************************************************************************************************* which they achieved the passing scores on all four tests (*** Diploma).
  

  We have reached out to the Consumer to resolve this matter directly.   GED Testing Service therefore considers this matter resolved and respectfully requests that you close this complaint with notation of proper handling of the underlying incident.

  Customer Answer

  Date: 02/24/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:02/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 19, 2022 I was not provided the appropriate environment nor time conducive to a successful passing score on my Educating All Students *** Certification Examination. Approximately one hour into the start of the exam a fire alarm was set off. From the moment the horn strobe began until we were asked to leave the building, several minutes had transpired. The ******* took additional time to stop each person's exam, one computer station at a time. We were then asked to stand outside without coats in below freezing weather for another ***** minutes. We were eventually told the alarm was false and we could re-enter the building and continue our exam - with the horn strobe still sounding. Because I was in the middle of an essay question, I had to reread all of the related material to refocus my train of thought. Unfortunately, this proved to be very difficult with a continuing horn strobe sounding off within the exam room. Im not sure how long the alarm continued to sound but it definitely resulted in a pounding headache. Based on my 498 point score (500 passing), I am absolutely convinced that the circumstances resulted in a non passing score. Because I spent an enormous amount of time studying for the exam, warranting a half day off from teaching and actually taking the exam, a refund and rescheduling would not be an acceptable solution. I respectfully request a reassessment of my examination results. Thank You, **********

  Business Response

  Date: 02/09/2023

  Pearson VUE is a computer-based test delivery provider for information technology certification and professional licensure exams. Pearson VUE delivers exams through our network of over **** Authorized Test Centers.
  
  This customer attended his scheduled ********************** appointment on December 19, 2022. During his appointment, a fire alarm sounded. Our records indicate that examinees were offered the opportunity to stop testing and schedule another appointment without incurring additional fees; however, this customer declined to reschedule and opted to continue testing.
  
  Customers with concerns about an appointment are advised to contact us within seven days of testing. This customer first contacted us on January 23, 2023. Due to the time passed between the appointment and the customer contacting us, additional information is unavailable.
  
  We are unable to score tests in the manner requested by this customer. For multiple-choice questions, answers are scored and then verified before scores are reported. All written responses are scored as submitted according to standardized procedures and incidents that *** occur during a test administration cannot be taken into consideration during the scoring process. Scorers with relevant professional backgrounds are oriented to these procedures and are carefully monitored during scoring sessions. As part of the scoring process, written responses are scored by multiple scorers and therefore have essentially already been rescored. Consequently, there is no rescoring service available.
  
  Pearson VUE considers this matter resolved and respectfully requests that you close this complaint with notation of proper handling of the underlying incident.

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to take my exam for Linux+ and was given the error that Ive already used up both of my vouchers when I only used up one to take the exam. I called COMPTIA and they advised me that I would need to contact Pearson VUE. After a few run arounds given from both COMPTIA and Pearson VUE, I finally got my question answered. It appears that they have marked me as a no show for my first exam (in which I reschedule days because my job needed me to work in later that day) and my actual exam that I took in which I failed was my second try even though it was my first try. When I spoke with Pearson VUE customer **********************, they advised me the issue was, I never canceled my first exam and that when I re-scheduled, the system took it as just in-case the tester fails the first attempt The reschedule was considered to be the second attempt in which that was marked attended on first attempt. The Pearson VUE customer ********************** understood what happened and advised me that it would be taken care of and that they need to request the cancellation on the first exam. This was due to the reschedule beyond my ability to control. I then received the following email correspondence a few days later stating: Dear Pearson VUE Testing Candidate, Thank you for contacting Pearson VUE Customer ********************** regarding your scheduled exam. We regret to inform you that as we are unable to honor your request to reschedule in regard to work related issues or emergencies. Unfortunately, to take the exam again, you will have to book a new exam by paying the applicable fee. We will be closing your case at this timeI believe this is a very unfair practice in which I did what I needed to do on my end and Pearson VUE is not holding up to their promise. I reserve the right to report the company to the BBB for scamming me in one of my voucher usages, which I intend to report.

  Business Response

  Date: 02/03/2023

  Pearson VUE is a computer-based test delivery provider for information technology certification and professional licensure exams. The candidate had a registration scheduled for May 26th, 2022 and did not make the appointment. The candidate requested that we cancel their no show on 1/27/2023, well after the no show was received. Due to the time elapsed and the reason that was provided for the exception, work related issues and no laptop, Pearson VUE denied the request to cancel the no show and reinstate the voucher. Pearson VUE therefore respectfully requests that you close this complaint with notation of proper handling of the underlying incident.

  Customer Answer

  Date: 02/03/2023

   I am rejecting this response because:
  
  I requested the reschedule ahead of time I was not a no show in taking my exam I rightfully did what the company requested by me on their terms in rescheduling an exam, they did not uphold their end. I paid for two voucher's on for the exam and another for the re-take I only used one voucher. there is no reason on why I was consider a no show since again I reschedule ahead of time. 

   

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I highly doubt this goes anywhere. I want it on record that after much back and over my licensing requirements, my license was denied after I personally submitted my 40 hour pre licensing course. I was instructed and given instructions on how to upload my certificate myself. I had to pay an additional $44.95 to get access to the certificate but now I have to pay an additional $125 ** I was given incorrect instructions. In the instructions it never specified that me sending my 40 course completion myself could result in my application for licensing being denied. In this economy double paying for something as trivial as this is frustrating.

  Business Response

  Date: 01/30/2023

  Pearson VUE is a computer-based test delivery provider for information technology certification and professional licensure exams. This candidate submitted a new application on 11/9/22 which was incomplete and they were sent an application deficiency letter on 11/11/22 which states their education provider needs to report their (education) hours in ******.  Additionally, they called our offices on 1/13/23 and were advised of the same - to contact their prelicensing provider and have them submit PLE. 

  
  The client began requiring all PLE hours be uploaded electronically beginning 1/1/2021 (over a year ago) and no longer accepts uploaded paper certificates.  We followed the clients established guidelines and rules in this case and closed their application accordingly (also noted in the letter).  They will need to reapply as explained on 1/17/22 when they called our office after their application was closed incomplete. 

  Pearson VUE therefore respectfully requests that you close this complaint with notation of proper handling of the underlying incident.

   

  Customer Answer

  Date: 01/31/2023

   I am rejecting this response because out of all the times that in ***** about this issue it wasnt intil

  AFTER I submitted my pre licensing course completion that it wasnt going up be accepted. It was a representative from Pearson Vue that walked me thru how to attach documents thru their attachment warehouse. 

  
  

  Business Response

  Date: 02/03/2023

  We have reviewed all of the calls with our office and did not find any data to support that the candidate was told she could upload a PLE certificate by our team.  Her application was closed as incomplete on 1/17/23.  Candidate was advised multiple times that her PLE provider needed to electronically upload her course completion hours and this was also on the application deficiency letter she received.  She has subsequently submitted a new application (as required by the clients procedures) and that application has been approved and her license issued 1/23/23.  We followed the clients established procedures on the application that was closed as incomplete. Pearson VUE therefore respectfully requests that you close this complaint with notation of proper handling of the underlying incident.

• Initial Complaint

  Date:01/12/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Originally I was authorized to take my NCE. Due to technical difficulties on Pearson Vue end, they closed my test and had me reach back to the authorizer to request extension. Customer ********************** should have assisted with this, however, I did appreciate the rep I had at least sending me proof to take to the company. It took a significant time, but they did authorized me to test again. However, when I spoke with Pearson Vue they could not identify why I was unable to schedule my exam. I waited patiently over a month for them to assist me with this. When there had been no resolution, I reached out to Pearson a third time to speak with a representative who wrote "you are not trying to understand" and was quite disrespectful to only tell me the proof I provided of my approval to sit a second time was not sufficient enough and that I had to go back to the approving authorized to have them tell Pearson Vue again. I have minimal time to attempt my exam, which I originally already passed years ago and have been stuck retaking and filled with enough test anxiety about, and now I'm stuck waiting even longer which could end up completely preventing my chance at my career field. All I want is to take my exam that I already paid for and Pearson Vue technical issues forced me out of.

  Business Response

  Date: 01/20/2023

  We have researched this matter and we believe it was resolved to the candidates satisfaction. There is no longer a no-show on the candidate's Pearson account and they are free to reschedule an exam. 

  Pearson VUE therefore respectfully requests that you close this complaint with notation of proper handling of the underlying incident.

  Customer Answer

  Date: 01/20/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for and was scheduled for 2 exams on 1/4/23. I understand that I am not permitted to have my phone in arms reach during these exams. When greeted for the first exam the greeter asked me to go get my phone and take additional pictures of my DL and test area. I did so. He then asked me to show him a picture of my phone out of arms reach. After this he started my first exam. Knowing this procedure, when I began my log in for my second exam I kept my phone close by for the addition photos. However, this time I was never even greeted by a greeter and the screen went directly to the begin test prompt. At this time I got up from my chair to move my phone out of arms reach before clicking begin test. I then began my test. On about question #** the ******* sent me a message asking why I got up from my test. I explained that I was putting my phone out of reach as per policy. He then restricted and closed my test. Upon calling customer ********************** and explaining the situation, the refused to help Me in this matter. I did nothing wrong. Clear instructions for set up were not provided. I was not greeted before this second exam and I moved my phone BEFORE clicking begin test. I would like my test rescheduled at no additional cost to me and the failed test removed from my record. Im only given 2 attempts to pass this exam and then I must pay for additional schooling. My first attempt was not a a fail it was through no fault of my own. This is a scam to made additional money and they greeters/ proctors are not qualified. In addition the customer ********************** reps have no desire to assist when there is an issue.

  Business Response

  Date: 01/12/2023

  We have researched this matter and we believe it was resolved to the candidates satisfaction. Pearson VUE therefore respectfully requests that you close this complaint with notation of proper handling of the underlying incident.