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Business Profile

Garage Doors

Black Hawk AAA Garage Door

This business is NOT BBB Accredited.

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Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Truong N

    Date: 10/31/2024

    On 7/23/2024 I signed a contract with BlackHawk Garage Door and paid a 50% deposit for the purchase and installation of a new C.H.I. Planks Cedar garage door. The salesperson, ***** *********, informed me the lead time would be 6-8 weeks. On 9/23/24 a two-person crew from BlackHawk Garage Door came to my house and installed the new garage door, tracks, spring, and opener.The installation crew realized there was one damaged section as well as two other sections of the garage door that didn't have the correct color trim. At no point during the two-month wait did BlackHawk Garage Door notify me of any issues with the garage door, nor did the technicians notify me of the obvious problems until after installation was complete.After the installation crew left, I called ***** ********* to inquire about these issues. ***** said he would get back to me later on 9/23/24, but never did. I emailed BlackHawk Garage ***************** the following day to get their resolution plans. The purchasing manager, ******* *****, responded claiming this was a warranty issue with the supplier, C.H.I. Garage Door. ******* told me we were fortunate to be getting all four sections of the garage door replaced through warranty. This is not a warranty issue. This door was not to the specs I ordered per our contract. BlackHawk Garage Door knowingly installed a wrong and partially damaged door.After more than five weeks of waiting with no updates, I followed up again through email on 10/30/24. ******* ***** responded claiming the replacement sections were backordered not once but twice, first on 10/11/24 and again on 10/24/24. I was never informed by BlackHawk Garage Door when these events took place. BlackHawk Gargage Door has been disrespectful to my time and property and has not performed on our contract. They have never taken responsibility, and their communication reflects a smug arrogance that they're doing me a favor even when it's their wrongdoing.

Black Hawk AAA Garage Door is NOT a BBB Accredited Business.

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