Reviews

This profile includes reviews for NeueHealth Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NeueHealth Inc

  8000 Norman Center Dr Ste 1200 Bloomington, MN 55437-1467

• 

  Bright Health, Inc.

  8000 Norman Center Dr Ste 1200 Minneapolis, MN 55437

Review Details

• Review fromJulia R

  Date: 08/24/2022

  1 star
  This is a new insurance in Ga. run from them as fast as you can. THEY DO NOT PAY and DENY EVERY claim you have!!

• Review fromClarence P.

  Date: 08/13/2022

  1 star

  Clarence P.

  Date: 08/13/2022

  My partner recently had a stroke in his eye. The optometrist referred him to an in-network Rentna Specialist. That doctor then referred him to a Nuro Opthamologist that was in Network, but when we called to make an appointment she said she doesn't take Bright Health. Calls to Bright Health kept referring us to the same doctor despite us telling them she doesn't take their insurance. Long story short - found a Specialist willing to let us pay out of pocket. New problem! He wrote an order for a MRI but Bright Health won't approve it, because the referring physician is out of Network!!! ??
  Calls to the insurance have been non helpful - yesterday we were on the phone with them for 1 hour 49 minutes with no results! Extreme waste of money!!!

  NeueHealth Inc

  Date: 08/19/2022

  Hi ********, Thank you for taking the time to leave this review. We are very sorry to hear about your experience. In this case, we have forwarded your message to our escalation team and they will contact you directly to see if there is anything that we can do to help.

  NeueHealth Inc

  Date: 09/14/2022

  Hello,The authorization was approved from ********************** on September 12th. Member was able to see his physician.Thank you,

• Review fromAaron M

  Date: 08/11/2022

  1 star
  You dont have a single decent review. Companies that are money hungry and put peoples health last will never suceed. I was terminated for non payment on a free medical plan that was never even used because not a single provider anywhere around me accepted bright health. Even though they all say there is plenty there was none. So i was terminated for not paying these theives. They dont care about younor anyone except their pockets.

• Review fromSteve N

  Date: 08/11/2022

  1 star
  Bright Health care is by far the worst insurance we have ever owned - nothing seems to be covered even thou they say it is.
  
  We have to pay cash for our medical services even prescriptions
  
  Because we choose Bright Healthcare we are going without many routine medical visits as it just costs to much always paying cash
  
  Please stay away from this so called insurance - it’s not insurance
  It’s a true scam - I am so embarrassed we purchased this
  
  I retired at 62 and had no idea when I selected this Ins it was so bad
  We are waiting for Medicare at 65 and a supplement to be able to utilize our healthcare
  

• Review fromKandi R

  Date: 08/10/2022

  1 star
  Horrible service. They messed up on there side through united Healthcare showing a different plan than you were actually getting and you could stay with them and get it back dated which I did and you are suppose to get your out of pocket given back and been giving the run around or hanging up on me and now they charged me for the backdated without crediting me and now froze my acct where I can't go to a dr or get any of my prescriptions paid for since may

• Review fromEVA J

  Date: 08/03/2022

  1 star
  Nothing works, no one really cares, no one knows anything, there is no management available and there is zero customer service and plenty of lies just to get you of the phone. The web site has approved doctors that 90% of them do not exist or not accepting Bright Health at all.
  Bright Health customer service is horrible, and I have never experienced anything like this.
  

• Review fromRebecca A

  Date: 08/02/2022

  1 star
  I used their website to find an urgent care facility. I used the first one that popped up - Dispatch Health. According to my insurance card, I only have to pay a $50 copay for urgent care. I got billed by Dispatch Health for $125. Ist time I called Bright Healthcare, the agent said to ignore the bill since I only needed to pay $50. Kept getting billed by Dispatch Health for $125. 2nd Time I called Bright Healthcare agent said it was a coinsurance charge which is never stated on my card. I asked to have a manager call me. Got a missed call from Bright Healthcare so I called Bright Healthcare for the 3rd time and asked to speak to a manager. The agent said she will transfer me to a manager as soon as one is available. I was on hold for 20 minutes before being disconnected. Called Bright Healthcare a 4th time and told the agent I was on hold to speak to a manager and got disconnected. The agent said it can take up to 48 hours for a manager to call me back. I explained about the urgent care that iI used charged me $125. She said the website has ads that pop up for other companies in a search for urgent care facilities even if they are not urgent care. She said unless the facility specifically says urgent care. it is not considered urgent care. I told the agent that it is very misleading and these ads should be removed from the website and not be allowed to happen in a search. She said she will relay my message to the company.

• Review fromDiana K.

  Date: 08/01/2022

  1 star

  Diana K.

  Date: 08/01/2022

  Total SCAM , they don't pay claims , update your OUT OF POCKET max anytime they want to their advantage and not effective customer service !!!! Going through a maternity with them is been terrible, can NOT wait to change them at the new enrollment NOVEMBER .

  NeueHealth Inc

  Date: 08/04/2022

  Hi *************************, Thank you for taking the time to leave this review. We are very sorry to hear about your experience. In this case, we have forwarded your message to our escalation team and they will contact you directly to see if there is anything that we can do to help.

• Review fromL. P.

  Date: 08/01/2022

  1 star

  L. P.

  Date: 08/01/2022

  Bright health care is deceptive! and should be sued! The large majority of providers listed as IN-network on their website do not actually take bright health care! I cant find a specialist that is even in state!

  NeueHealth Inc

  Date: 08/04/2022

  Hi ***********************, thank you for taking the time to leave this review. We are very sorry to hear about your experience. In this case, we have forwarded your message to our escalation team and they will contact you directly to see if there is anything that we can do to help.

  L. P.

  Date: 08/05/2022

  How do you plan on contacting me if you don't even have my contact information?

• Review fromD. B.

  Date: 07/30/2022

  1 star

  D. B.

  Date: 07/30/2022

  I bought "Bright" health this year. It is far more expensive than my usual ...."Molina"health. We never go to the doctor and we don't have prescriptions. We thought we'd take the opportunity to get some routine minor medical care with a supposedly better insurance.
  Big mistake!
  Even though our usual providers were on Brights list, the providers didn't take it.
  I found alternate providers, and my copays
  Were more than I would have paid cash. In addition they rejected anything without pre-approval.
  I have been a provider myself all my life and I have battled with some scam insurances, but Bright takes scam to a new level!

  NeueHealth Inc

  Date: 08/04/2022

  Hi ***********************, thank you for taking the time to leave this review. We are very sorry to hear about your experience. In this case, we have forwarded your message to our escalation team and they will contact you directly to see if there is anything that we can do to help.

  D. B.

  Date: 08/06/2022

  1. Bright insurance has a formidable list of providers but hardly any of them actually take Bright insurance when contacted. First red flag !2. Bright pays mostly zero to the provider. In the rare instance that they actually paid something, it was a tenth of the charge. No wonder doctors do not want to participate in such a stingy scheme.3. Bright ignores claims. I submitted my two claims three times. Third time by certified mail. They managed to conveniently "lose" them each time!4. Memorial ******, a major ***** hospital system, is not a provider. You would expect a legitimate health insurance to have a relationship with such a hospital.Bright expects you to get pre approval for every provider otherwise the claim is rejected.5. Thanks to Bright health, I paid more than I would have with no insurance. They covered 5 per cent only.I think Bright is a racket to scam gullible people like me and the poor taxpayer through Obamacare subsidies.