Complaints

This profile includes complaints for HealthPartners Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  HealthPartners Inc.

  8170 33rd Ave S Bloomington, MN 55425-4516

  
• 

  HealthPartners Inc.

  PO Box 1309 Minneapolis, MN 55440-1309

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new health care plan with Health Partners through Wisconsin marketplace in January of 2025. I had a past health care plan with Health Partners and have been a HealthPartners customer for many years.When I purchased my new health care plan, I thought that the previous direct deposit I had in place for my 2024 plan, would remain in effect for the payment of the premiums on the new account. This was not the case, and February and *************** premiums were therefore not paid. I did not receive any communication from Health Partners regarding non-payment of premium or the fact that the plan would be terminated in March if premium was not received. In January, I scheduled hip replacement surgery for a date in April of 2025. Again, I received no notice of Health Partners intent to cancel my plan. I have the funds to pay the premiums, but did not realize they were not being paid by direct deposit. On April 2, my surgeon, Summit Orthopedics, contacted Health Partners and received authorization to perform my hip surgery with authorized dates of 4/10/25 - 8/10/25. My surgeon let me know that they had received authorization and we were all set for surgery 4/10/25. I had surgery on 4/10/25, believing I had full coverage by my health insurance plan. On April 10, when leaving the hospital, I learned from the pharmacy that I did not have coverage for health insurance. This was absolutely news to me. In researching the issue, I see that the premiums for this plan had not been paid through direct deposit. HealthPartners indicated that on 4/10/25, they terminated my coverage because of non-payment of premium, and that they determined that the termination date would be 3/10/25. I would like to request that I be allowed to pay premiums to bring this coverage current with no gaps in coverage for 2025, and that HealthPartners cover the cost of the surgery on 4/10/25.

  

  Business Response

  Date: 05/12/2025

  We are unable to share personal information of the member. We will address her concerns and speak directly with her

• Initial Complaint

  Date:10/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August of 2024 i made a claim to be reimbursed for child daycare. They covered the claim and agreed to reimburse me. The check never came i called in and was provided an agent to handle the matter. They put a stop payment on the first check. I was told to put my banking information so they could do a direct deposit. I was then notified that direct deposit would not be possible because i don't have an active account. I was told that another check was issued in September and was mailed out. I have yet to receive the first check which was voided or the second check. This has been such an inconvenience for me and my family. I was want this issue resolved. I'm tired of the back and forth. The agent that is assigned to my case has been very helpful but there's only so much she can do on her end.

  

  Business Response

  Date: 10/15/2024

  Thank you for bringing this to our attention, we appreciate the opportunity to assist our members. This situation has been escalated to *************** Leadership who are working to expedite a resolution. *************** will be following up directly with the member to resolve her concerns. 

  Customer Answer

  Date: 10/22/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The complaint has been resolved. I received my payment via direct deposit.

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Group Health (now known as Health Partners) is trying to double charge us for the same appointment. My daughter has been going to the same allergy department for most of her ******************************************************************************************************************************* to take off. We made another appointment with a different allergist but in the SAME department and same office but they said that would require another appointment since she is a new patient. They charge us $35 each appointment. They did that to my husband as well for something different. Seems like a racket to me.

  

  Business Response

  Date: 08/30/2023

  We understand that ******************** has concerns regarding charges for services at one of our clinics. Thank you for bringing this to our attention, we appreciate the opportunity to assist our members and patients. We contacted our ***************************** on her behalf but were unable to reconcile the information.  We recommend that ******************** contact HealthPartners Patient Accounting at ************ or ************** to discuss her account with a billing representative.