Reviews

Review Details

• Review fromSaketh C

  Date: 01/27/2024

  1 star

  Saketh C

  Date: 01/27/2024

  My visit to Luther Bloomington , Hyundai was not only disappointing but also deeply unsettling, warranting a very low rating. The initial salesperson I had an appointment with at 5:15 failed to show up, leading to an encounter with Zack, another salesperson whose service was substandard. He made us walk a considerable distance to the car and was vague about its location, despite claims that construction wouldn’t impact service.
  Zack’s behavior seemed racially biased, particularly when he was hesitant to allow a test drive. However, the situation escalated significantly with the manager’s involvement. Far from being understanding or apologetic, he was extremely arrogant and appeared to engage in racial profiling. His unwillingness to provide information about other dealerships and his indifference to Hyundai’s reputation were appalling. He even implied that if I wasn’t purchasing from this dealership, I shouldn’t bother at all.
  When I asked the manager to show some respect, he reacted by kicking me out of the showroom. This was after I mentioned that I would be leaving a review about my experience. This level of unprofessionalism is deeply concerning, especially considering the manager’s role in setting standards for the dealership’s employees.
  Although the saleswoman who originally scheduled my appointment did appear and apologized for being short-staffed, this did little to mitigate the overall negative experience. It’s imperative for Hyundai/Genesis to address these serious customer service issues at this dealership. Such experiences not only harm the dealership’s reputation but also negatively affect the brand’s image
  

  Luther Bloomington Hyundai

  Date: 01/28/2024

  Thank you for taking the time to provide feedback regarding your previous visit to Luther Bloomington Hyundai. As General Manager of the dealership, this customer visit was brought to my attention right away and I would be more than happy to discuss the matter in further detail with ********************.  Please feel free to contact me at ************ or email at *****************************************.

  Thank You,

  *******************

  General Manager

  Luther Bloomington Hyundai

   

• Review fromBlake D

  Date: 12/25/2023

  1 star
  I test drove an explorer and the wipers would turn on by themselves. I told the saleswoman about it. She said they will take it into their shop and look at it. I was told they fixed it. When I bought it. I drove off the lot and the wipers turned on. I called them immediately. Less than 5 mins after signing the papers. I was told too bad it’s as is! Then less then 24 hrs after purchasing the vehicle the main screen went out! I haven’t spoken to them because it’s Christmas, Merry Christmas to me, but I know what I’ll be told. DO NOT BUY FROM THESE SCAM ARTESTS!

• Review fromlarissa d

  Date: 06/09/2023

  1 star

  larissa d

  Date: 06/09/2023

  There was previous damage to a vehicle I purchased that they did not disclose and they knew about. After months of trying to fix this and avoiding my emails and calls and after being pushed from person to person they declined to help resolve this with any help.
  

  Luther Bloomington Hyundai

  Date: 06/10/2023

  Good Morning, the vehicle was retailed to ******* on 2/27/2021. Every pre-owned vehicle that is sold at Luther Bloomington Hyundai is inspected for any ************ damage and also mechanically inspected. If the vehicle needs any work performed, the dealership reconditions the vehicle. We also provide every customer buying a used vehicle with a carfax report and there are still to this day no accidents reported on Carfax. ************************* is now starting to notice body work that we did not perform prior to the vehicle being sold to ** and was never disclosed to ** when the previous owner traded it. We even sold this vehicle as a Hyundai Certified Pre Owned vehicle. We are not responsible for any work that needs to be performed on this vehicle. There is nowhere for me to attach the carfax report here, but would be happy to do so. Please contact me directly at ************ or email me at ***************************************** if you would like the carfax sent in.Thank You,******************* General Manager Luther Bloomington Hyundai

  larissa d

  Date: 06/10/2023

  The problem was when they fixed an area of bondo in that area they saw the area was already repaired due to damage and never disclosed this before I signed to buy it. A dealership that knows that a vehicle had damage and does not disclose this to the buyer and even goes further to hide the previous damage by giving a carfax report that shows no damage is fraudulent.

  larissa d

  Date: 06/10/2023

  Also luther DID do body work on that area. When I went to get the information of what was done to the vehicle right before i purchased it they would not provide it to me. I spoke with multiple people about this including ****** and ****.

  larissa d

  Date: 06/10/2023

  Also luther DID do body work on that area. When I went to get the information of what was done to the vehicle right before i purchased it they would not provide it to me. I spoke with multiple people about this including ****** and ****.

• Review fromAlireza J

  Date: 05/06/2023

  1 star
  The worst dealership and service I have ever seen in my entire life.I ask them to fix a dent on my car but they changed the oil instead. I don’t even go there anymore I’m gonna service my car at Morrie's 394 Hyundai

• Review fromDave H.

  Date: 08/17/2022

  1 star

  Dave H.

  Date: 08/17/2022

  My Santa Cruz that I waited 4 1/2 months for was delivered to me with a dent in the rear fender and protective plastic covering still attached over many of the interior parts. Apparently they did not inspect the vehicle before telling me it was ready. Also, I told the sales person long before it arrived that I wanted to pick it up READY TO GO with all the options I wanted already installed. That also didn't happen. Took it to a different location for undercoating and Scotchgard -- they gave us a loaner vehicle for the day. I think they need to send their paint-less dent removal person to my place of work to fix the dent that should've been fixed before I picked up the vehicle!
  

  Luther Bloomington Hyundai

  Date: 08/22/2022

  ******************** Thank you for bringing this to my attention. It sounds like there were some quality control issues and Im very sorry that there was a dent on the vehicle and plastic left over from the pre delivery inspection. I will look into our PDR tech to come to you to repair the dent or we can drop a loaner off and pick your car up for the PER tech to complete the repair on site. Again, Im very sorry for the inconvenience, but we will make things right going forward.******************* General Manager Luther Bloomington Hyundai