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Business Profile

New Car Dealers

Luther Kia of Bloomington
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BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Luther Kia of Bloomington's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a 2020 *** ***** from this establishment and discovered I cannot insure the vehicle with most insurance companies due to *** thefts and faulty immobilizer technology within the vehicle which allows the thefts to easily occur. Insurance rates that are available that are left, which I have only found 1, is ridiculously high, over 300 a month for a single vehicle, and we are not told about the difficulty we would have insuring this vehicle. State Farm, for instance, requires a 1st party passive engine immobilizer and *** does not even have this, and State Farm will not accept a 3rd party brand. Due to this I an getting dropped in under a month and must find another to appease my lean holder.I am wishing to demand a full forgiveness of the rest of my loan from *** and credit for what we have paid so far upon return of vehicle so we can exchange it for another vehicle of similar value that we can insure. The vehicle was virtually brand new with only 15k miles on it, which was a huge selling factor for us as we need a reliable vehicle for our family.

      Business Response

      Date: 04/04/2024

      While we understand Mr. ***** frustration with his vehicle, we are unable to unwind the deal as requested. The Dealership is not responsible for insurance rates. We did perform the anti-theft software update from **** which reduces the likelihood of theft. However, *** recently announced a class action settlement which *********** may be eligible to apply for relief under. The information related to this settlement can be found here: kiatheftsettlement.com. 

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