Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/23/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Infinity was out to replace the siding on my house after a hail storm in October-November of 2022. They originally provided me a supplement to my insurance company, which included many services that were never completed, but they NEVER provided me with an updated invoice along the way. I paid them 100% of all the insurance money paid to me UP FRONT. Halfway through the project, I requested they give me a check back for the services they werent completing to date so I can hire outside agencies to complete, such as my gutters, garage doors, lighting, etc and they did. They sent me a check for $5414,00. After they were completed with the job, I received another check for recoverable depreciation from the insurance company. After I got that check, they sent me a final bill for all services rendered. I was told, this is the final amount due after everything. It was $5717.00. I was told this included everything due to them and I verified once I pay this, we are completely squared away and our account is closed? And I was told yes. They lost my first check that I paid them in the mail and I had to pay a stop taxi and then a wire payment fee, but thats a different problem. Ive paid them the full amount due and we were done three months after the initial final invoice, I get a call stating that they made incorrect calculations on the final bill and they report that I owe them an additional $5414. They said they forgot to add in the deductible and gave me repay the original check they paid me for overage. I was told that was to be used on my other projects and I didnt have to pay it back! I do not believe it is ethical for them to come at me months later after I was told I was paid in full. *** talked to them about this on numerous occasions. They report, sorry, our error, but you still have to pay us. This is very unethical business and I do not believe I should have to pay them a dime for their mistake! I want my account resolved without paying an additional cent.