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Business Profile

Window Installation

Minnesota Window & Siding Co., Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Installation.

Complaints

This profile includes complaints for Minnesota Window & Siding Co., Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Minnesota Window & Siding Co., Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/03/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Siding panels have come loose on 9/18. Will no longer respond to calls and texts to schedule repairs. Want company to honor workmanship warranty now and in the future. This is the third time panels have come apart since completion of project August 2022. Pictures have been shared with company, they are aware and have acknowledged the separation of the panels but have to date refused to arrive at any of the appointment times they have given to do the work. Presently they no longer respond to calls and texts.

      Customer Answer

      Date: 10/03/2023

      The original installation of the siding was completed end of August, 2022. It has a 25 year warranty on craftsmanship and defect. The installation was @ ************************************************* 

      Customer Answer

      Date: 11/08/2023

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      In regards to complaint #********, company has completed repairs & we have had a, somewhat heated, communication over the issue. Thank you for your help in this matter.

    • Initial Complaint

      Date:04/17/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my house re-sided by this company last summer. About ten days ago, a vent cover came off my house, I suppose due to high winds. I contacted the company and the owner *************** texted me and said someone would be out to put the vent cover back on. Since then, no one has shown up. Every day I have texted him about this, and every day I have been told that someone would come out. No one has come and the vent cover remains off. I can't put the cover on myself because I recently had a hernia operation and can't lift my heavy wood ladder. Plus, this is something that should be taken care of by the company.

    • Initial Complaint

      Date:11/07/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I put down $2000 on a patio door to be installed 6 months ago. Contacted company every month about when the job will be started and just hot the run around. Went to there office in Bloomington and it was vacant. Call and got answering service.

      Business Response

      Date: 02/07/2023

      This is regarding the letter sent January 12, 2023.  MWS installed the door for our customer ********************* on November 14th.  According to *************** (owner)
      The customer was happy with the job. 

      If you have any questions please feel free to contact us at ************




      ****************************
      Business Manager
      ************
      ***********************

    Minnesota Window & Siding Co., Inc. is NOT a BBB Accredited Business.

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