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Business Profile

Trailer Sales

HeavyLite Trailers LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Trailer Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/20/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nov. 11 2024, the company took my old trailer on trade, I also provided $3500 equal to 1/2 down on a new trailer. The trlr was to be done in March of 2025. I have received nothing. I have always initiated communication and responses are sporadic. It will be going on 8 months and all I have been told is they still do not have parts. They seem incapable of arriving at a date of completion and the dates I have been given are insincere at best. A competitor around April of this year told me they were 10 weeks out. I have had a trlr for almost 20 years and have much use for it now. I do want the the trlr they have me so strung out now. But I need a real date and some evidence this even matters to them. Week after week passes with no results. I have a list that they were supposed to custom build the trlr to. I am concerned about their integrity in every regard at this point. Supposedly they dont see it fit to start on any portion of this trlr. They were to get the frame started and have me come down so we could agree on some of the specific custom features. I lost a would be customer in part and am paying others for things I would be doing with the trailer we agreed upon. I do not understand how this can be seen as a viable transaction to have with a customer. I get no sense of this but would like this issue to be the utmost priority to their business. I have been told many times by the owner that he has been " On a trip".

    Business Response

    Date: 07/08/2025

    Good morning, as explained to customer our distribution network had delays on their end , with this delay it caused delays on our end as well, all orders were followed by this so as we a 4 man company work through the delays and are actively getting caught up on orders in the order they were received, deposits go to customer parts and the order will be completed asap

HeavyLite Trailers LLC is NOT a BBB Accredited Business.

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