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Business Profile

New Car Dealers

Luther Brookdale Honda
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We continue to get junk mail from Luther Honda *************************** ********************************** we have contacted them 20 times over the past 3 years and THEY CONTINUE TO SPAM US WITH JUNK.ALL OF THEIR MANAGERS IGNORE EMAILS AND PHONE CALLS.ENOUGH ALREADY

    Business Response

    Date: 04/19/2024

    This customer has contacted us repeatedly regarding this issue and we have removed them from every list we control. I will go one step further..if they can provide a picture of the mail piece they have I will try to source it and contact the vendor on their. behalf. Thank you.

  • Initial Complaint

    Date:02/15/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     I am rejecting this response because:

    i have heard these exact lies for years.

    Nobody from the business has understood the issue

    Yet we still get bombarded with letters

    They clearly have no clue what they are doing

     

    Their attitude is ridiculous.

     

    I AM THE ONE THAT IS GETTING ALL THIS JUNK MAIL

     

    They need to own up and unstand


    Business Response

    Date: 02/19/2024

    We have removed this customer contact info from every list that we control. That includes email, phone, text. If you receive any further communications please provide an example so we can help source the sender. Please realize the manufacturer must be able to contact you for safety related campaigns and recalls by law. 

  • Initial Complaint

    Date:01/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Automobile was brought in on Nov 21st for a repair related to an accident. The claim was already filed and the claim number was provided to the dealership. Since November I've been told on numerous occasions that they were working on it and were trying to get the insurance company's approval for the repair. As of Friday Jan 12th they indicated they were still going to send in the quote to the insurance company to get it repaired. They were going to copy me on the email to the insurance company but I never received an email.This is the third time they have told they were going to do this and I have no indication that they have ever actually contacted the insurance company.Today Jan 18th and they just threatened me that they were going to have my car towed. This is the second time they have threatened me with this. When I call back to go pick up the car they tell me that they are going to try again with the insurance company to get it fixed. They can't seem to make up their minds whether they want to fix the car or threaten me again to go pick it up. I've spoked to several service managers, a service supervisor, and have escalated to the dealership general manager. Still no response. I'd rate them an absolute 0/10.I want my car fixed, or if they can't fix it then I just want it back. Why should I be forced to wait so long for them to figure this out?

    Business Response

    Date: 01/30/2024

    We do not agree with the customers version of events. We have provided multiple estimates to two different insurance companies and also dealt with Father and Son. I have personally seen an almost nonstop stream of communication with customers and insurance companies. The good news is as soon as we receive payment we can release the vehicle. Problem solved.

  • Initial Complaint

    Date:10/25/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     I am rejecting this response because:

    They gave me a vehicle that needed work..3 times I brought to them and the issue was never resolved..so the 3rd time ******** wasnt fixed I called and called too let them know...NO RESPONSE! I COULDN'T DEAL WITH THEM ANYMORE! YES I DID SELL THE VEHICLE BECAUSE I DIDN'T TRUST THEM ANYMORE! I DO BELIEVE THAT THEY SHOULD REIMBURSE ME SOME MONEY! I KNOW IT'S PARTLY MY FAULT FOR EVEN GOING TO LUTHER BROOKDALE HONDA..SUCH MEAN INCONSIDERATE PEOPLE..LIKE I SAID..I JUST COULDN'T DEAL WITH THE YELLING AT ME AND THE VEHICLE NEVER GETTING FIXED..THEY HAD THE VEHICLE MORE THAN I DID AND IT NEVER DID GET FIXED..FOR THAT ..I BELIEVE THEY OWE ME SOME SORT OF COMPENSATION..I LOST ALOT OF MONEY WITH THIS COMPANY! THANK YOUsional..Please help if you can..I am a 67 year old disabled woman not in good health and any help would be appreciated..thank you

    August 16th 2023..I filed earlier complaint in they dollar amount I put ****** but that included what I originally paid for my jeep plus what I gave them..The total..also I forgot to add the strain this is putting on my health plus the disruption of my life..always waiting for something that never seems to get fixed..thanks

    Business Response

    Date: 11/09/2023

    We dispute most if not all of the facts presented in this letter. We have dealt fairly and promptly with the many issues that this customer has brought ************************* has gone well above and beyond what was agreed upon in the original transaction and can offer no further relief. She has since notified us that she has sold the car and with that in mind we consider this case closed. 

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