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Business Profile

Educational Supplies

Profe Club

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Educational Supplies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 15, 2024 l requested my online membership to be canceled via email. However, my credit card has been charged at the end of that month and April's. I have sent several emails and tried to reach this person through other social media with no response. There is no other way to contact them as their webpage only provides an email address. I want them to stop charging my credit card as l no longer need their services. After my cancelation request, they have charged my credit card for the last 2 months (a total of $44).

  • Initial Complaint

    Date:10/12/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my subscription with this business in April. It is October and I am still being charged every month despite tons of emails being sent and a letter in the mail. There is no other way to contact this business besides email. They tell their customers to just email *************************************** It lists that you can cancel on the dashboard, but I have looked for months and there is no button for cancellation. They do not give a phone number but I was able to find their physical address on this site. I contacted my credit card company and they have been able to regain my money every month for me. However, they tell me they cannot block this merchant from charging me. Would it be possible for the BBB to reach out to them about this? I do not want to cancel my credit card just to get them from charging me. I have tons of auto bill payments connected to this card. I would love for this business to contact me back so we can cancel my subscription.

Profe Club is NOT a BBB Accredited Business.

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