Reviews

This profile includes reviews for B.W. Incorporated (Backer Wencel Inc)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  B.W. Incorporated (Backer Wencel Inc)

  PO Box 150 Browns Valley, MN 56219-0150

• 

  B.W. Incorporated (Backer Wencel Inc)

  316 W Broadway Browns Valley, MN 56219

Review Details

• Review fromDerek A

  Date: 02/17/2025

  1 star

  Derek A

  Date: 02/17/2025

  Ordered door seals missing one told them they send me a photo of it cut not in the box said it should be in there an its not told them this several times they will not ship out or do a partial refund they just ignore your replies an emails an seem rude. Definitely dont care about the customer. So sad

  B.W. Incorporated (Backer Wencel Inc)

  Date: 02/19/2025

  Customer placed an order on our website 02/01 for garage door bottom and side seals   Customer then contacted us that he only needs 1 each of the 20 and 22 ft bottom seals he initially ordered.  We updated order to remove the items he requested and sent a refund of $293.58 to original method of payment on 02/03.  After receipt customer contacted us stating he is missing one of the side seal pieces.  We take photos of every order as it is cut and laying on table with customer invoice just prior to packing into shipping box so we have documentation of each order.  We referred back to the photos taken when order was being cut and the photos clearly show 2 bottom gray pieces (customer not disputing those), two 20 ft and two 22 ft  white top pieces (which is correct) and four 16 ft white side pieces (which is also correct).  We sent customer copies of the photos to show that all correct pieces were cut and laying on table with his order just before items placed in box for shipment.  

  Derek A

  Date: 03/18/2025

  Yes exactly order was on the table not in the box. Then the company quits replying to emails been dealing with them over a month. Very bad customer service.. I told they could even talk to to the installer since Im disabled and cant install them they werent interested in honoring my order at all.

  B.W. Incorporated (Backer Wencel Inc)

  Date: 04/23/2025

  We spoke to the customer after this review, by phone, and they confirmed that they received the complete order with all the items listed.
  
  The customer acknowledged that the installer made a mistake by disregarding the one-seal due to not following the provided instructions.
  
  To help resolve the situation, the customer placed a new order for the correct seal. As a courtesy, we provided the replacement product at half price with free shipping.

  Derek A

  Date: 04/25/2025

  The seller did not admit that it was delivered I said it was one short still a they blamed it on the installer. Which wasnt the case.

  Derek A

  Date: 04/25/2025

  The seller did not admit that it was delivered I said it was one short still a they blamed it on the installer. Which wasnt the case.

  B.W. Incorporated (Backer Wencel Inc)

  Date: 04/30/2025

  We take customer concerns seriously and always aim to resolve them promptly and fairly. However, we will not be pressured or manipulated through false public claims.
  The version of events presented here does not align with what the customer communicated directly to us over the phone. That conversation was documented, and the issue was addressed in good faith. Its disappointing and unfortunate to see the narrative change publicly. We stand by the facts of the situation and the truth.

  Derek A

  Date: 05/03/2025

  You wouldnt even honor or admit you shorted the order instead took it out on a person with disabilities and blamed there installer over one piece of door seal like who is gonna say there short one seal an lie about it. But you can read your reviews on here an understand what happened.

• Review fromh. d.

  Date: 03/21/2024

  1 star

  h. d.

  Date: 03/21/2024

  Terrible people! Won't send speedometer cable after 3 months. Can't supply or even give source for a routine item like a replacement air filter! Don't answer any emails to their parts ***** Had to send email to owner **** Backer at his ********* House of Representatives address. rep.****.backer(at)house.**.gov to get any kind of response. Should have bought from powersportsmax at a much lower price but believed all the krap on FGK's site. Links to ********* sites on their page, harumph!

  B.W. Incorporated (Backer Wencel Inc)

  Date: 03/25/2024

  1) This Customer has been very rude. This is how the customer responded when we asked for a picture of the completed unit. "You're an absolute idiot!"2)We have been communicating with the customer. We have reached out to him 8 times with questions that the manufacturer has had as the warranty is provided by them. We will continue to work with the customer and the manufacturer to get this taken care of. The customer will need to be professional. The sooner they get the information the manufacturer is asking the sooner we can reach a solution.

  h. d.

  Date: 03/27/2024

  Absolutely I was rude in our last two email exchanges! Thats because this has been going on since December! I notified their warranty email address that the speedometer cable had broken at 50 miles and sent pictures, no response. I asked where to get a spare air filter, no response. After phone calls where they said they would get with the warranty department, no response. Only when I emailed the owner thru his ********* House of Representatives email address did I get a response. And when whoever kept asking for pictures of the "unit", I kept sending pictures of the air filter assembly. After the 3rd time she said she needed pictures of the whole scooter! Like they don't have pictures on their own site of what they sell! And I had even sent pictures of the manufacturers specific model decal on the scooter. Now they are telling me they won't ship the speedometer cable till they have a filter and have no idea when that will be. The level of incompetence here is beyond belief! Stay far away from "Familygokarts". You've been warned.

• Review fromCameron M

  Date: 09/27/2023

  1 star

  Cameron M

  Date: 09/27/2023

  If I could give zero stars I would. First off I paid for rush processing and shipping, was told shipping is free. 48 hours later i recieve a call from **** and am informed that I have to write "damaged" on the box regardless of the condition it is actually in (Fraud for shipping insurance) then Im informed after the initial agreement was signes and paid for rhat I have to pay an additional amount to actually have it delivered. This company will charge for bs extra fees and try to make you help them commit fraud. Highly recommend avoiding them at all costs.

  B.W. Incorporated (Backer Wencel Inc)

  Date: 10/02/2023

  We have been in business since ****. To save our customers money, we have always fully insured the package/shipment at our expense. We seldom see damage, however we do tell the customer during order verification that if there is damage to the shipment, it must be documented on the delivery paperwork and then the driver also signs the delivery paperwork. (This is a requirement for insurance purposes) Shipping was free, but there would have been an additional $39.94 charge for for special delivery instructions requested by the customer. Customer ultimately cancelled his order.

• Review fromNathan P

  Date: 09/16/2022

  1 star
  I have made numerous attempts to get assistance from the vendor for a unit that I feel is defective. At no time has the vendor tried to assist me in correcting the issue or provided me with a vendor close to my home to have the unit serviced. When I called ************* company directly (maker of the unit) they told me that the selling vendor (Family Go Karts / BW ***** is responsible to deal with any issues / warranties and to have the unit looked over by 3rd party at their cost. This unit comes with a 1 year warranty and the issues did not occur later on in ownership of the unit but after it was fully charged and operated the first time the next day. There were no delay in my communication, like their communication, in making them aware of the issue of the unit. Details were provide to FGK in a video just hours after requested by **** (owner) and went without a response to date. This is trying to scam me out of close to $900.00 and I am currently disputing the charges with my CC company. It is very disappointing to me that a company is trying to take advantage of a customer in this fashion and I want to make others aware of their actions. I have been more than willing to return the unit to them or have them pay to have it transported to a local vendor to have the issues addressed or corrected. The reason that this is not happening is because FGK has not and will not respond to any calls or emails from myself and back the product that they sold me. The true loser in this situation is my 5 year old daughter who never had the opportunity to enjoy her birthday gift. DO NOT PURCHASE FROM THEM AND SAVE YOURSELF THE ISSUES OF HAVING TO GO THROUGH WHAT I AM DEALING WITH! Buy from a local vendor where you can deal with them in person in case there are issues with your purchase.

• Review fromKristy W.

  Date: 09/07/2022

  1 star
  DO NOT BUY FROM THIS COMPANY!!! I ordered a GoKart for my son and the item was damaged so badly it looked like it had been dropped and then rolled. I have been calling everyday without anyone returning my call. I followed all of the instructions given to me and still nothing. These people are shady, mean and do not care. They deserve a NO STAR rating. I'm very disappointed, as will my son be.

• Review fromCindy V

  Date: 07/28/2022

  1 star
  DO NOT ORDER FROM THIS COMPANY! I order 1 pool stairs and received 2 & was charged for 2. I called immediately over 2 months later, several phone calls & emails and disputes with Captial One pain staking time on this. I still have the $400 item I did NOT order and they refuse to pay for shipping ($200 my cost) ************ knows how to manipulate disputes and how to scam to make more money. Now after reading all the reviews I get it????? Have been scammed and unfortunately *********** is not standing behind me. So Sad!