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Business Profile

Storage Units

Buffalo Storage LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Business Response

    Date: 06/06/2023

     

    We received the written complaint noted above in todays mail. Dated 5-30-23

     

    We see issue here.  *************************************** is not a customer at ********************. We believe she may be the spouse of ***************************

     

    If that is the case. Then we believe they rent A119 at Buffalo Storage.

    They have problems paying rent. They came close to being auctioned at the end of April 2023.  They avoided auction by just a couple of days and payed on the 29th of April.  

     

    They then waited until 5-4-23 to pay the rent for May 23. We removed the red lock (special lockout lock).  On May 6th (a Saturday). We've taken a picture of their unit and door #.  With no special lock in place.  Will send it to you if you wish.  Their keycode is operational.* We just tried it. It works.

     

    The entrance and exit log shows that they accessed their unit on May 7th.  So we are flummoxed.  They have made no attempts to enter since then.  They vacated another unit back in March Unit A109. They received a full refund for that one.  They have been customers for better then two years. Other then April of this year, they have always payed their rent on time.  

     

    The happenings since April 1st are out of character.  They filed a BBB complaint after all was cleared up.  We have rechecked any voicemails.  We have rechecked past emails and text messages and are coming up empty handed.

     

    We hope to resolve this issue. We need two things from your office.

     

    1. Acknowledgement that you received this email.

    2. Notice that if your office needs any follow up.  We have pics and data that can be shown if you make the request.  

     

    ***********************

    Buffalo Storage

Buffalo Storage LLC is NOT a BBB Accredited Business.

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