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Business Profile

Roofing Contractors

All Slopes Roofing, LLC
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for All Slopes Roofing, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/12/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They replaced our shingled roof with a metal roof; finished in August 2022. They did a good job, no complaints for that. During the winter of 2022/2023 snow piled up in a valley of the roof and damaged a small area. I did a little repair myself but it really needs a new piece of metal.i contacted ***** the owner and his response was that they would repair it and it wouldn't cost me anything. Shortly after the contact someone came out and took a picture of the damage. Then I waited, and waited, and waited but nobody came to fix it. I called and left messages for months but no calls were returned. I finally blew up his phone to get him to answer. He said the manufacturer would only pay for replacing if the problem was the paint. I told him that I would pay for the repair. He said he was really busy so I gave him more time. Just before Thanksgiving the weather forecast was for a nice day on the following Monday. I got him on the phone again and he said Monday would be fine.Monday came and there was a little snow. Not sure if that is why he did not show up. I got no phone call to explain. Since then he has not answered calls again and seems to have blocked my number because it is always busy.It is a very small area that needs repair. A piece of metal around 2.5 ft square, cut to the proper size is all that is required.

      Business Response

      Date: 01/09/2024

      I never said that it would be repaired by my company free of charge. I told him that it would be a manufacturer warranty issue since the damage was caused by  weather and not from the roof installation. The manufacturer would be the one to either reimburse him or pay the contractor for the repair work. We did not have time this year to take on any repair type of jobs. I appreciate that he chose All Slopes Roofing for his re-roof project. I sent an employee out to his place to assess the damage and take pictures as well as contacted the manufacturer on his behalf free of charge. 

      Customer Answer

      Date: 01/10/2024

       I am rejecting this response because:  Yes, he did initially tell me that it would be free to repair.  But that is besides the point, since a few months later when he said that the manufacturer would not pay for the repair, I said I will pay for the ******************, I can understand that they would want to do their big jobs when they are busy rather than a very small repair job, (maybe an hour or two job).  But a any reputable business would send 1 employee to do a 1 hour job within a time-frame 3 to 4 month period.  And since this 2023 was an exceptionally warm year for Oct, Nov, and Dec, they had an additional 3 months (total about 7 months) to get a 1 hour job done.

      The only way they can make things better where I won't bad mouth them is to repair it at NO CHARGE next spring, before their busy season again.


      Business Response

      Date: 01/25/2024

      I'm sorry but I do not understand. How can he reject me response? The damage to his roof was not caused by my company, it is not something we did, it is not covered by any type of warranty provided by my company. I am not obligated in any way to address the problem. Just because we did one job for him years ago doesn't mean I am required to do every job for him from now on. I don't understand this situation at all, it makes no sense to me. Are you telling me that if someone buys goods and services from a business then that business is responsible for supplying that customer with goods and services forever? Our contract was to do a job, we did that job and we did a good job. So what's the problem?

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