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Business Profile

Computer Dealers

MaxE Computers LLc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Dealers.

Complaints

This profile includes complaints for MaxE Computers LLc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called the company but the message said no one was available to help me and hung up on me. My gaming computer was still under warranty then. I then (after several attempts ) started emailing them . I finally got someone to answer my email (my warrant ran out by the time someone finally answered me)They told me the hard drive was faulty and they would send me a new one.Then I received an email saying they couldnt help me because my warranty ran out. I explained to them that it was still under warranty when I first tried to contact them. He said it doesnt matterHe refused to send me a hard drive because I wasnt a customer. And then refused to sell me hard drive .I just want them to honor their warranty and send me a hard drive so my son can use his gaming computer!!

      Business Response

      Date: 04/30/2025

      The customer placed an order with us at the end of November, which was successfully delivered on December 2nd. The first time the customer reached out was at the end of January, reporting that an RGB remote was missing from the package. We promptly dispatched the missing remote, which the customer received within the same week.

      The customer contacted us again on March 13th, but by this time, the order was already outside the 90-Day warranty period. She attempted to call us twice early in the morning; however, our agents were unavailable at that time. We promptly followed up with a return call, but the customer did not answer, and a voicemail was left.

      Later, on March 31st, the customer reached out via email. During our assistance, it was determined that the hard drive appeared to be defective and required a replacement. Upon verification, our shipping department flagged the order as being out of warranty, and this was clearly conveyed to the customer. 

      Our apologies for the inconvenience.

    MaxE Computers LLc is NOT a BBB Accredited Business.

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